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PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: Sun PSH
 

Applies to:

Purpose

Provide additional information for message ID: SCF-8001-0Q

Scope

Details

Predictive Self-Healing Article
Uncorrectable memory error (UE) has been detected.

Type

Fault

  fault.chassis.SPARC-Enterprise.memory.block.ue

Severity

Major

Description

An uncorrectable memory error (UE) has been detected.

Automated Response

The 64MB of memory containing the memory that caused the UE will be deconfigured after the platform is power cycled or after the domain reboots or after a Dynamic Reconfiguration operation is performed.

Impact

The domain will receive an uncorrectable error trap which may cause the domain to panic.

Suggested Action for System Administrator

Schedule a repair action to replace the affected Field Replaceable Unit (FRU), the identity of which can be determined using fmdump -v -u EVENT_ID. Please consult the detail section of the knowledge article for additional information.

Details

An uncorrectable memory error (UE) has been detected.

The domain will receive an uncorrectable error trap which may cause the domain to panic.

The 64MB of memory containing the memory that caused the UE will be deconfigured
after the platform is power cycled or after the domain reboots or
after a Dynamic Reconfiguration operation is performed.



The recommended service action for this event is to schedule the replacement of the affected FRU.

Step 1. Collect the fault message (use one of the following methods):


   Single-line fault message displayed on the XSCF console:

   Mar 20 21:23:38 san-ff2-21-0 fmd: SOURCE: sde, REV: 1.12, CSN: 7860000772  
   EVENT-ID: d01adaa6-2ed0-415c-be5e-d65e4155f87e
   Refer to http://www.sun.com/msg/SCF-8001-0Q for detailed information.


   Complete fault message using 'fmdump -m' on the XSCF console:

   MSG-ID: SCF-8001-0Q, TYPE: Fault, VER: 1, SEVERITY: Major
   EVENT-TIME: Tue Mar 20 21:23:38 UTC 2007
   PLATFORM: SPARC-Enterprise, CSN: 7860000772, HOSTNAME: san-ff2-21-0
   SOURCE: sde, REV: 1.12
   EVENT-ID: d01adaa6-2ed0-415c-be5e-d65e4155f87e
   DESC: An uncorrectable memory error (UE) has been detected.
   Refer to http://www.sun.com/msg/SCF-8001-0Q for more information.
   AUTO-RESPONSE: The 64MB of memory containing the memory that caused the UE will be deconfigured after the
   platform is power cycled or after the domain reboots or after a Dynamic Reconfiguration operation
   is performed.
   IMPACT: The domain will receive an uncorrectable error trap which may cause the domain to panic.
   REC-ACTION: Schedule a repair action to replace the affected Field Replaceable Unit (FRU),
   the identity of which can be determined using fmdump -v -u EVENT_ID.
   Please consult the detail section of the knowledge article for additional information.


Step 2. Collect the output from the 'fmdump -v -u EVENT_ID' command
   
   SPARC Enterprise platform example:
 
   xscf> fmdump -v -u d01adaa6-2ed0-415c-be5e-d65e4155f87e

         TIME                 UUID                                 MSG-ID
         Mar 20 21:23:38.6273 d01adaa6-2ed0-415c-be5e-d65e4155f87e SCF-8001-0Q
           100%  fault.chassis.SPARC-Enterprise.memory.block.ue

                 Problem in: hc:///chassis=0/cmu=0/mem=0
                    Affects: hc:///chassis=0/cmu=0/mem=0
                        FRU: hc://:product-id=SPARC-Enterprise:chassis-id=7860000772:
                             server-id=san-ff2-21-0:serial=04126711:
                             part=72T128000HR3.7A:revision=252b/component=/MBU_B/MEMB#0/MEM#3A

Step 3. Collect a snapshot ( See document 2097446.1 - SPARC Mx000 and M10/M12 systems: Simple Instructions to Collect an XCP Snapshot).

Step 4.  Contact your Authorized Service Provider.

If you require additional information, please refer to Document 1002526.1.

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