(RA22) Restore job utilizing tape not progressing

Asset ID:	1-77-2349445.1
Update Date:	2018-01-19
Keywords:

Solution Type Sun Alert Sure

Solution 2349445.1 : (RA22) Restore job utilizing tape not progressing

Applies to:

Zero Data Loss Recovery Appliance X4 Hardware - Version All Versions to All Versions [Release All Releases]
Zero Data Loss Recovery Appliance X6 Hardware - Version All Versions to All Versions [Release All Releases]
Zero Data Loss Recovery Appliance X5 Hardware - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.
Zero Data Loss Recovery Appliance Software - Version 12.1.1.1.7 through Version 12.1.1.1.8-201712 inclusive
Zero Data Loss Recovery Appliance Software - Version 12.2.1.1.1 through Version 12.2.1.1.1-201711 inclusive

Description

Restore operations from tape may time out due to Bug# 26730743 - restore job not progressing from the osb side

Occurrence

Some tape reader operations may take a long time.

Symptoms

If such an operation, such as switch tapes in the middle of a backup piece happens, it may cause the restore operation to fail with:

ORA-19511: Error received from media manager layer, error text:
KBHS-01405: Automatic retry wait time limit 512 reached

This failure is due to a bug in the data transfer code that doesn't properly resume execution of a stalled piece read.

Workaround

None

Patches

Patch 27383722 - Recovery Appliance Update 12.1.1.1.8.201712-27383722 (12.1.1.1.8 201712 CI 1) for Linux x86-64

History

16-JAN-2018 - Created

17-JAN-2018 - Patch for RA 12.1.1.1.8 released

19-JAN-2018 - History section incorrectly reported the year as 2017. It is 2018 as above.

Attachments

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