Description

An ILOM fan control change for SPARC S7-2 and S7-2L servers in Sun Systems Firmware version 9.7.4 may cause CPU related FMA ereports 'PMC_tjshu't with Host console logs of 'SPSUN4V-8000-84' during power on (start /SYS), while the system is idle, or under light load. In addition, affected systems may shut down.

The affected system firmware patches 25373802 (S7-2) and 25373803 (S7-2L) for system firmware 9.7.4 are no longer available for download and have been WITHDRAWN.

Occurrence

This issue can occur on the following platforms:

SPARC Platform

• SPARC S7-2 with Firmware version 9.7.4 (patch 25373802)
• SPARC S7-2L with Firmware version 9.7.4 (patch 25373803)

Note: The Netra Platform is not affected by this issue. No other platforms or systems are affected by this issue.

To determine the firmware version installed on the system, use the following ILOM command:

      -> show /HOST sysfw_version

Symptoms

Should the described issue occur, the following symptoms may be seen:

Hostconsole logs will show results similar to the following:

      SUNW-MSG-ID: SPSUN4V-8000-84, TYPE: Problem, VER: 1, SEVERITY: Critical
      EVENT-TIME: Thu Jan 26 00:40:40 HKT 2017
      PLATFORM: SPARC S7-2, CSN: AK00390530, HOSTNAME: ORACLESP-AK00111111
      SOURCE: fdd, REV: 1.0
      EVENT-ID: 26d2b49c-556e-c96f-bee1-800662c37be4
      DESC: An event was received indicating a fault was diagnosed by another fault manager.
      AUTO-RESPONSE: Refer to the document at http://support.oracle.com/msg/SPSUN4V-8000-84.
      IMPACT: Refer to the document at http://support.oracle.com/msg/SPSUN4V-8000-84.
      REC-ACTION: Use 'fmadm faulty' to provide a more detailed view of this event. Please refer to the associated reference document at
      http://support.oracle.com/msg/SPSUN4V-8000-84 for the latest service procedures and policies regarding this diagnosis.

      2017-01-26 01:17:20 0:10:4> ERROR: Redstate trap occurred on socket 0 strand 84
      2017-01-26 01:17:20 0:10:4> NOTICE:

      Redstate handler finished

      2017-01-26 01:17:36 SP> NOTICE: Abort boot due to /SYS/MB. Power Cycle Host

Ereports reported on the system will be similar to the following:

      2017-01-26/01:01:15 ereport.cpu.generic-sparc.gchip-uc@/SYS/MB/CMP0
      __tod-0 = 0x5888d9eb
      __tod-1 = 0xb1e77a0
      tstate = 0x4411081403
      htstate = 0x0
      ehdl = 0x1000000004bb
      tpc = 0x10022664
      tl = 0x1
      tt = 0x60
      stick = 0x258a0be9916
      chip-seq-id = 0x4bb
      cpuid = 0x0
      diagnose = 0x1
      error-condition = PMC_tjshut
      reported-by = Hypervisor
      ps-pmc-esr = 0x401
      ps-scc-err-count-logging-reg-0 = 0x0
      ps-scc-err-count-logging-reg-1 = 0x0
      ps-scc-err-count-val-reg-0 = 0x0
      ps-scc-err-count-val-reg-1 = 0x0
      ps-scc-temp-reg-0 = 0xf47d
      ps-scc-temp-reg-1 = 0xf67d
      system_component_firmware_manufacturer = Oracle Corporation
      system_component_firmware_versions = (ILOM)3.2.8.1.a,(POST)5.5.4,(OBP)4.40.4,(HV)1.17.4
      system_component_firmware_releases = (ILOM)2016.12.08,(POST)2016.12.08,(OBP)2016.12.08,(HV)2016.12.08

      [(flash)root@bur-sn1-312-sp:/persist/host_logs]# fmdump -e

      2017-01-26/01:00:56 ereport.cpu.generic-sparc.gchip-uc@/SYS/MB/CMP0
      2017-01-26/01:00:57 ereport.cpu.generic-sparc.gchip-uc@/SYS/MB/CMP0
      2017-01-26/01:00:58 ereport.cpu.generic-sparc.gchip-uc@/SYS/MB/CMP0
      2017-01-26/01:00:59 ereport.cpu.generic-sparc.gchip-uc@/SYS/MB/CMP0
      2017-01-26/01:01:00 ereport.cpu.generic-sparc.gchip-uc@/SYS/MB/CMP0
      2017-01-26/01:01:01 ereport.cpu.generic-sparc.gchip-uc@/SYS/MB/CMP0
      ...
      2017-01-26/01:01:10 ereport.cpu.generic-sparc.gchip-uc@/SYS/MB/CMP0
      2017-01-26/01:01:11 ereport.cpu.generic-sparc.gchip-uc@/SYS/MB/CMP0
      2017-01-26/01:01:12 ereport.cpu.generic-sparc.gchip-uc@/SYS/MB/CMP0
      2017-01-26/01:01:13 ereport.cpu.generic-sparc.gchip-uc@/SYS/MB/CMP0
      2017-01-26/01:01:14 ereport.cpu.generic-sparc.gchip-uc@/SYS/MB/CMP0
      2017-01-26/01:01:15 ereport.cpu.generic-sparc.gchip-uc@/SYS/MB/CMP0
      …
      2017-01-26/01:17:22 ereport.chassis.pok.fault-info@/SYS/MB
      2017-01-26/01:17:22 ereport.chassis.pok.fault-info@/SYS/MB
      2017-01-26/01:17:23 ereport.chassis.pok.fault-asserted@/SYS/MB

Workaround

There is no workaround for this issue.

Resolution

This issue is addressed in the following releases:

SPARC Platform

• SPARC S7-2 Servers with Firmware version 9.7.5.b (patch 25790079)
• SPARC S7-2L Servers with Firmware version 9.7.5.b (patch 25790080)

Patches

<Patch 25790079>
<Patch 25790080>

History

22-Feb-2017: Document released, status is Workaround
07-Mar-2017: Update to "Note" in Cont. Factors for Netra not affected
10-Apr-2017: Update Resolution section for patches, issue is Resolved

The ILOM change that caused this issue is tracked as
CR:24824221 - Cloud server IFC support for S7 systems.

To track the patch process, please refer to the following Internal page:

https://stbeehive.oracle.com/content/dav/st/Systems%20Security%20and%20Release%20Management/Public%20Documents/Sun%20System%20Firmware/Charts%20%26%20Roadmaps/SysFW-Chart.html

The MOS document which tracks updates to the FW can be found at: (Internal Only)
SPARC S7-2 (1 or 2 Processor) and S7-2L Firmware and Patches <Document:2111742.1>

Questions regarding any portion of this document should be addressed to
sunalertpublication_us_grp@oracle.com and copy the
submitter/responsible engineer listed below.

Internal Contributor/Submitter: anthony.rulli@oracle.com
Internal Eng Responsible Engineer: anthony.rulli@oracle.com
Oracle Knowledge Analyst: david.mariotto@oracle.com
Internal Eng Business Unit Group: SPARC
Internal Associated SRs:
Internal Resolution Patches: 25790079, 25790080

References

This solution has no attachment