| Asset ID: |
1-77-2066430.1 |
| Update Date: | 2016-12-16 |
| Keywords: | |
Solution Type
Sun Alert Sure
Solution
2066430.1
:
Self-Service for EAGLE STP Return Material Authorization (RMA) through My Oracle Support (MOS)
| Related Items |
- Oracle Communications EAGLE (Hardware)
|
| Related Categories |
- PLA-Support>Sun Systems>CommsGBU>Global Signaling Solutions>SN-SND: Tekelec Eagle 5
|
In this Document
Applies to:
Oracle Communications EAGLE (Hardware)
Tekelec
Description
What is Oracle Announcing?
Self-Service for Eagle STP card RMAs through My Oracle Support (MOS).
Why?
For the vast majority of Eagle STP RMAs, Oracle Technical Support is not needed for troubleshooting. To help expedite this type of RMA, customers can now use the self-service feature to generate RMA Service Requests. The Oracle Dispatch team will continue to provide tracking information and return instructions. There will be no change in how parts are shipped or returned.
Necessary Customer Action:
Customers should review How to Order a Replacement Part for Defective Oracle Communications Tekelec EAGLE Hardware (Doc ID 2060665.1) for the RMA creation process.
Occurrence
This process will only apply to Oracle Customers requesting Tekelec EAGLE STP parts. Service Requests for other Tekelec products will continue to be processed by Technical Support Engineers as troubleshooting is required.
Symptoms
N/A
History
10-19-2015 - Doc Published
10-20-2015 - Doc Modified: Changed reference to Doc ID 2060665.1
11-20-2015 - Doc Modified: Title updated
References
<NOTE:1302578.1> - Unable To See Option To Create SR Or View SRs Under Service Requests Tab in My Oracle Support
<NOTE:2060665.1> - How to Order a Replacement Part for Defective Oracle Communications Tekelec EAGLE Hardware
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