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In this Document

Description

Occurrence

Symptoms

Workaround

History

Applies to:

Description

A small number of power cords from one specific manufacturer may develop a leakage current condition over an extended period of time (typically >4 years). This leakage current is internal to the female plug of the cord. If excessive enough, this leakage current could lead to a trip condition of the rack PDU or external circuit breaker. In a more severe case, there is the possibility of damage due to a thermal event.

These cords shipped with certain systems from January 2004 to March 2015*.
*Updated from July 2011 to March 2015 in June 2015.

Only the following power cords that have the C19 connector as shown are suspected:

AC Input Power Cords
Part Numbers	Description	C19 Cord End
180-2004-01 and -02	16A, International, IEC 309 to IEC 320 C19, 4.0M
180-2005-01 and -02	20A, Americas, NEMA L6-20P to IEC 320 C19, 4.0M
180-2060-01 and -02	20A, Watertight IEC 309 to IEC 320 C19, 4.0M
180-2061-01 and -02	16A, Watertight IEC 309 to IEC 320 C19, 4.0M

Rack Power Distribution Unit (PDU) to Platform Power Cords
Part Numbers	Description	C19 Cord End
180-2095-01	20A, IEC 320 C19 to IEC 320, 1.5M
180-2096-01 *	20A, IEC 320 C19 to IEC 320, 2.0M
180-2097-01 *	20A, IEC 320 C19 to IEC 320, 2.5M
180-2099-01 *	20A, IEC 320 C19 to IEC 320, 3.5M

 * Added February 2015

Shown below is the label on the suspected power cords. Only power cords with an Oracle Code of 0001205, week 01 year 04 to week 26 year 11 may be affected.

If the label is missing, the power cords can be identified by the identifying mark which is located on the female end of the power cord, as shown in the picture below.

If your Sun Rack 900/1000 is configured with 2 vertical rows of up to 6 power strips on either side of the rack you should replace the Rack PDU to Rack Power Strip power cords. If your Sun Rack 900/1000 does not have this configuration you do not need to replace the Rack PDU to Rack Power Strip power cords.

Shown below is a Sun Rack 900/1000 (viewed from the back) configured with 12 power strips on the left side of the rack:

Figure 3: Sun Rack 900/1000 – Left side shown configured with 12 power strips (viewed from the back)

Note: your Sun Rack 900/1000 may have between 2 and 12 power strips configured in any of the locations shown (A0 through A5 and B0 through B5)

For each configured side (as viewed from the back) you should request the corresponding replacement kit:

• if configured with up to 12 power strips on the left side of the rack: request up to two SR900/1000 Left Power Cord Kits
• if configured with up to 12 power strips on the right side of the rack: request up to two SR900/1000 Right Power Cord Kits
• if configured with up to 12 power strips on each side of the rack: request up to two of both kits

Table 2: Rack PDU to Rack Power Strip Power Cords:

* Added February 2015

Note: replacement part numbers will vary from original component part numbers. Replacement part numbers and power cord lengths will vary from the original component parts. Replacement kits contain 6 cords per kit: consider the number of kits required based on the number of cords that need to be replaced.

Occurrence

The following systems could have been shipped with these power cords:

• SPARC T5-4 and SPARC T5-8 (Note: this includes the Oracle Exalytics In-Memory Machine T5-8 and the Oracle SuperCluster T5-8)*
• SPARC Enterprise M4000 and SPARC Enterprise M5000
• Sun Blade 6000 and Sun Blade 6048
• Sun Blade 8000 and Sun Blade 8000P
• ST6540 Storage Array (Note: this product shipped racked)
• ST6580 Storage Array and ST6780 Storage Array (Note: these are upgrades of the ST6540 Storage Array)
• Sun Rack II
• Sun Rack 900 & Sun Rack 1000
• X-Option: Power cords (as per part numbers below), are option items that could have been purchased as replacement. In addition, these power cords may be used on products other than those with which they originally shipped.

*Added June 2015

Symptoms

For systems using suspected power cords, the rack PDU or external circuit breaker could trip. In the most severe case, there is the possibility of a thermal event.

Workaround

These power cords should be replaced when replacements are received from Oracle. Power cords are customer replaceable items, so if you choose to do the replacement yourself:

• power down any system without redundant power
• make sure redundant power supplies are functional before unplugging any cords to avoid unintentionally powering down the system
• unplug suspected power cords at the male end of the cord first
• after replacing the suspected power cords you should destroy them by cutting off at least 4” at the female end of the cord to prevent re-use.

These power cords may be used on products other than those with which they originally shipped (see list above). If you believe that cords may have been moved and used elsewhere in your datacenter, inspect those other systems to confirm their power cords are not impacted by this issue. If you find they are indeed affected part numbers, as identified by the Oracle label shown above, proceed with the actions outlined herein to replace and destroy the cords.

How do I get replacement power cords?

The reliability and quality of our products is important to Oracle. Oracle will replace suspected power cords connected to Oracle systems and Oracle-labeled suspected power cords connected to non-Oracle systems. To obtain replacement power cords, or if you have questions, please use My Oracle Support and open a hardware Service Request (SR) using the serial number of one of your SPARC T5-4/SPARC T5-8, M4000/M5000, SB8000/SB8000P, SB6000/SB6048, ST6540/ST6580/ST6780 products.

Create one hardware SR for all systems at one location, using a serial number from one of those systems. Please select the Problem Type "Power Cord Field Change Order". This Problem Type is only visible when logging the SR using one of the affected system serial numbers. You will be prompted for the following information:

• A list of all affected rack and system serial numbers per platform type in the same location
  
  • Please make sure to provide a complete list, separated by product as prompted by the process
  • You may upload a complete list as a csv file. If doing so, please include a single serial number and product name per each row
  • (NOTE: when providing rack serial numbers please ensure you capture the serial number of the frame of the rack (not of the door of the rack).
• Provide the suspected power cord part number(s) information per system type as prompted by the process
• Provide the number of Sun Rack 900/1000 that have the left side configured and  the number of Sun Rack 900/1000 that have the right side configured (as viewed from the back)

If you have systems that are not on the list of systems these power cords shipped with, but do use suspected power cords, use a valid serial number of one of those systems to open the SR and mention “Power Cord Replacement Notice” in your problem description.

Upon submission of an SR with complete information, Oracle will arrange to ship the replacement cords to you.

History

17-Nov-2014: Document Released
06-Feb-2015: Updated with additional info for parts numbers, rack, remediation
26-Feb-2015: updated for clarification on Rack PDU to Rack Power Strip Power Cords Table
26-Jun-2015: Updated to add SPARC T5-4/T5-8 to affected systems
07-Dec-2015: Minor update - added words "..with up to" and "...up to two" for bullet items under "Figure 3" diagram ("For each configured side...")
11-Dec-2015: NO CHANGE - Recorded the above item in "History" from Dec. 7

Support: Please see the "FCO-344 Resource Center" for additional information
https://stbeehive.oracle.com/content/dav/st/FCO%20344/Public%20Documents/FCO-344.html

Questions regarding this document should be addressed to the
Internal Contributors/Submitters and Oracle Knowledge Analyst
listed below.

Internal Contributors/Submitters: Patrick.VandeCasteele@oracle.com, roy.stiles@oracle.com
fred.cerauskis@oracle.com, dan.babcock@oracle.com

Oracle Knowledge Analyst: david.mariotto@oracle.com

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