Information in this document applies to any platform.
Date of Workaround Release: 07-Jun-2013
Date of Resolved Release: 05-Jul-2013
__________________________________________
Description
Upgrading to Sun System Firmware version 8.3.0.b on SPARC T4-4 systems (patch 150415-01) may cause TLI (Top Level Identifier) information to be unavailable, which could result in disabled components and unnecessary hardware replacement. In extreme cases, the system may become unusable.
Note: Patch 150415-01 is WITHDRAWN and no longer available for download.
Occurrence
This issue can occur on the following platform:
SPARC Platform
- SPARC T4-4 with Sun System Firmware version 8.3.0.b (as delivered in patch 150415-01) and without Firmware 8.3.0.c (as delivered in patch 150415-02)
Notes:
1. No other platforms, systems or firmware versions are affected by this issue.
To determine if a system has the affected firmware installed, use the following command:
From Solaris:
# prtdiag -v|grep Firmware
Sun System Firmware 8.3.0.b 2013/04/23 08:54
Symptoms
Upon login to Oracle ILOM, the following warning message is shown:
login: root
Password: xxxxx
Detecting screen size; please wait...done
Oracle(R) Integrated Lights Out Manager
Version 3.2.1.1.b r80526
Copyright (c) 2013, Oracle and/or its affiliates. All rights reserved.
Warning: Product identification data missing. System may not function properly.
Service must update product identification data. Contact Service immediately.
And the following fault will be reported:
-> show faulty
Target | Property | Value
-------------------+-----------------------+-------------------------
/SP/faultmgmt/0 | fru | /SYS
/SP/faultmgmt/0/ | class | fault.chassis.tli.invalid
faults/0 | |
/SP/faultmgmt/0/ | sunw-msg-id | ILOM-8000-30
faults/0 | |
/SP/faultmgmt/0/ | component | /SYS
faults/0 | |
/SP/faultmgmt/0/ | uuid |
266b7b89-86e9-e861-9007-82ba543892
faults/0 | | be
/SP/faultmgmt/0/ | timestamp | 2013-05-17/11:58:40
faults/0 | |
/SP/faultmgmt/0/ | diagnosis_engine | fdd 1.0
faults/0
with one or more of the following information missing from “show /SYS” output:
product_name
product_part_number
product_serial_number
product_manufacturer
The “show /SYS” output may appear similar to the following:
-> show /SYS -d Properties
/SYS
Properties:
type = Host System
ipmi_name = /SYS
keyswitch_state = Normal
product_name = SPARC T4-4
product_part_number = unknown
product_serial_number = unknown
product_manufacturer = Oracle Corporation
fault_state = Faulted
clear_fault_action = (none)
power_state = Off
Workaround
There is no workaround for this issue.
This issue is addressed on the following platform:
SPARC Platform
- SPARC T4-4 with Sun System Firmware version 8.3.0.c (as delivered in patch 150415-02) or later
Patches
<SUNPATCH:150415-02>
History
07-Jun-2013: Document released; status Workaround
13-Jun-2013: Updated to reflect patch 150415-01 is WITHDRAWN
05-Jul-2013: Firmware 8.3.0.c released (Patch 150415-02); issue is Resolved
14-Aug-2013: Updated to remove original "Workaround": downgrade to 8.2.2.c; has been reported unreliable
This bug was introduced in system firmware v8.3.0.b and may be related
to how the initial Base_Part_Identity FRUID has been programmed.
Systems have been recovered by regressing the firmware back to 8.2.2.c., but this is not a reliable workaround.
Questions regarding this document should be addressed to
sunalertpublication_us_grp@oracle.com and copy the
responsible engineer listed below.
Internal Contributor/Submitter: chuck.forgues@oracle.com, joe.carr@oracle.com
Internal Eng Responsible Engineer: jim.r.stewart@oracle.com
Internal Services Knowledge Engineer: david.mariotto@oracle.com
Internal Eng Business Unit Group: Systems Group-SVS (SPARC Volume
Systems, Horizontal Systems,(includes T2000/Ontario)
Internal Escalation ID: N/A
Internal Pending Patches: N/A
References
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