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Asset ID: 1-77-1000561.1
Update Date:2012-07-26
Keywords:

Solution Type  Sun Alert Sure

Solution  1000561.1 :   Brocade Switches May Panic If Email Alarms Are Configured Incorrectly  


Related Items
  • Brocade 3900 Switch
  •  
  • Brocade 24000 Director
  •  
  • Brocade 3850 Fabric Switch
  •  
  • Brocade 4100 Switch
  •  
  • Brocade 4900 Switch
  •  
  • Brocade 200E Switch
  •  
  • Brocade 3250 Fabric Switch
  •  
  • Brocade 48000 Director
  •  
Related Categories
  • PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: Sun Alert
  •  
  • _Old GCS Categories>Sun Microsystems>Sun Alert>Release Phase>Resolved
  •  

PreviouslyPublishedAs
200709


Product
Brocade SilkWorm 3850 Fabric Switch
Brocade SilkWorm 24000 Director
Brocade SilkWorm 3250 Fabric Switch
Brocade 200E Switch
SAN Brocade 12000 2 GB 64-Port Switch
Brocade 48000 Director
Brocade 4100 Switch
Brocade SilkWorm 3900 Switch
Brocade SilkWorm 4900 Fibre Channel Switch

Bug Id
<BUG: 15346405>

Date of Workaround Release
11-SEP-2006

Date of Resolved Release
28-Mar-2008

Brocade SilkWorm products may panic if Fabric Watch email alarms are configured incorrectly. see below:

1. Impact

Brocade SilkWorm products may panic if Fabric Watch email alarms are configured incorrectly. As a result, a temporary loss of connectivity to SAN devices may occur.


2. Contributing Factors

This issue can occur in the following release:

  • Brocade Fabric Operating System 5.1.0a and earlier

for the following Brocade platforms:

  • SG-XSWBRO200E-8P and SG-XSWBRO200E-8PNE Silkworm 200E with 8 ports
  • SG-XSWBRO3250 SilkWorm 3250 switch with 8 ports
  • SG-XSWBRO3850 SilkWorm 3850 switch with 16 ports
  • SG-XSWBRO3900 SilkWorm 3900 switch with 32 ports
  • SG-XSWBRO4100-16P SilkWorm 4100 switch with 16 ports
  • SG-XSWBRO4100-32P SilkWorm 4100 switch with 32 ports
  • SG-XSWBRO49-32LT-Z Silkworm 4900 switch with 32 ports
  • SG-XSWBRO49-64LT-Z Silkworm 4900 switch with 64 ports
  • SG-XSWBRO12000-32P SilkWorm 12000 switch with 32 ports
  • SG-XSWBRO12000-64P SilkWorm 12000 Director switch with 64 ports
  • SG-XSWBRO24K-32P SilkWorm 24000 Director switch with 32-128 ports
  • SG-XSWBRO48ZP Silkworm 48000 Director switch with 64 ports

with Fabric Watch e-mail alerts incorrectly configured.

Note: This issue will only occur if e-mail alarms are configured on the switch.


3. Symptoms

If the following command is run on the switch:

    admin> fwAlarmsFilterShow

and returns the following line:

    FW: Alarms are enabled

the switch may experience a panic and reboot should an alarm be triggered with Fabric Watch email alerts incorrectly configured.

Running the commands "errdump" or "errshow" from the switch console after the switch reboots will show one or more occurences of the following line:

    cannot allocate memory

as well as at least one occurence of the following message:

    Prepare to reboot/failover in a moment...

4. Workaround

To work around the described issue, make sure that the Fabric Watch alert email address is set up correctly and disable email alerts on any Fabric Watch class that is generating a lot of INFO messages in the specific environment.

For example, to disable TX performance (from the command line interface), run fwconfigure -> portclass (3) -> TX performance (8) -> Advanced config (4) -> options 12, 13, 14 and 15 should be set to 0 if you are not interested in any kind of alarms or 1 for information to go to the RASLOG.

For customers who do not use the Fabric Watch send mail alert feature at all, disable all alerts by issuing "fwalarmsfilterset 0" from the command line interface.


5. Resolution

This issue is addressed in the following release:

  • Brocade Fabric Operating System 5.2.1 or later (as delivered in patch 124898-03 or later)

for the following Brocade platforms:

  • SG-XSWBRO200E-8P and SG-XSWBRO200E-8PNE Silkworm 200E with 8 ports
  • SG-XSWBRO3250 SilkWorm 3250 switch with 8 ports
  • SG-XSWBRO3850 SilkWorm 3850 switch with 16 ports
  • SG-XSWBRO3900 SilkWorm 3900 switch with 32 ports
  • SG-XSWBRO4100-16P SilkWorm 4100 switch with 16 ports
  • SG-XSWBRO4100-32P SilkWorm 4100 switch with 32 ports
  • SG-XSWBRO49-32LT-Z Silkworm 4900 switch with 32 ports
  • SG-XSWBRO49-64LT-Z Silkworm 4900 switch with 64 ports
  • SG-XSWBRO24K-32P SilkWorm 24000 Director switch with 32-128 ports
  • SG-XSWBRO48ZP Silkworm 48000 Director switch with 64 ports

This Sun Alert notification is being provided to you on an "AS IS" basis. This Sun Alert notification may contain information provided by third parties. The issues described in this Sun Alert notification may or may not impact your system(s). Sun makes no representations, warranties, or guarantees as to the information contained herein. ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, ARE HEREBY DISCLAIMED. BY ACCESSING THIS DOCUMENT YOU ACKNOWLEDGE THAT SUN SHALL IN NO EVENT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES THAT ARISE OUT OF YOUR USE OR FAILURE TO USE THE INFORMATION CONTAINED HEREIN. This Sun Alert notification contains Sun proprietary and confidential information. It is being provided to you pursuant to the provisions of your agreement to purchase services from Sun, or, if you do not have such an agreement, the Sun.com Terms of Use. This Sun Alert notification may only be used for the purposes contemplated by these agreements.

Copyright 2000-2008 Sun Microsystems, Inc., 4150 Network Circle, Santa Clara, CA 95054 U.S.A. All rights reserved.


Modification History
11-SEP-2007: Updated Resolution section
28-Mar-2008: No further updates to this document. Resolved.


References

<SUNPATCH: 124898-03>

Previously Published As
102595
Internal Comments


This 12000 series issue will be addressed in a future version of FabOS firmware. See Brocade DEFECT 000073418


Internal Contributor/submitter
Chris.Kiessling@Sun.COM

Internal Eng Business Unit Group
NWS (Network Storage)

Internal Eng Responsible Engineer
jerry.shen@sun.com

Internal Services Knowledge Engineer
david.mariotto@sun.com

Internal Escalation ID
1-18511645

Internal Resolution Patches
124898-03

Internal Sun Alert Kasp Legacy ID
102595

Internal Sun Alert & FAB Admin Info
Critical Category: Availability ==> HA-Failure
Significant Change Date: 2006-09-11
Avoidance: Patch, Workaround
Responsible Manager: Dan.Maslowski@sun.com
Original Admin Info: [WF 11-Sep-2006, David M: 3rd time for approval to Brocade...OK, release]
[Resubmitted 07-Sep-2006, Dave M: holiday delay, 3rd party delay...]
[WF 29-Aug-2006, Dave M: sending 2nd copy to Brocade for approval with corrections]
[WF 24-Aug-2006, Dave M: sending for review and 3rd party approval]
[WF 24-Aug-2006, Dave M: draft created, need more info]
Product_uuid
238622e0-665b-11d8-9e3a-080020a9ed93|Brocade SilkWorm 3850 Fabric Switch
24f55d62-6656-11d8-9e3a-080020a9ed93|Brocade SilkWorm 24000 Director
46630362-52b2-11d8-9e3a-080020a9ed93|Brocade SilkWorm 3250 Fabric Switch
48af8b63-fe46-11d9-a8ca-080020a9ed93|Brocade 200E Switch
5ac94b3e-11f4-11d7-889c-bd0d13f9706f|SAN Brocade 12000 2 GB 64-Port Switch
c5741319-fe44-11d9-a8ca-080020a9ed93|Brocade 48000 Director
dd0032a7-6698-11d9-a841-080020a9ed93|Brocade 4100 Switch
f4a61c18-557a-11d7-8ec5-9ccb03c88fd7|Brocade SilkWorm 3900 Switch
f8492158-e436-11da-a742-080020a9ed93|Brocade SilkWorm 4900 Fibre Channel Switch

References

SUNPATCH:124898-03

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