StorageTek SL150 Modular Tape Library
 

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SL150 Drive over Temp error

In this Document

Symptoms

Changes

Cause

Solution

References

Created from <SR 3-17159013271>

Applies to:

Symptoms

Tape library Health degraded.

Fault code:9032
Fault Name:DRIVE OVERTEMP ERROR 9032

Suspect Components:Module 1 Top Drive Assembly or any drive Assembly in Library.

Drive in Question shows amber light.

O,0020,2018-05-10T15:52:41.792,9032,DRIVE_OVERTEMP_ERROR,1,Module 1 Bottom DriveAssembly,,,,,,,,,Check drive fan for obstruction. Replace drive assembly
O,0022,2018-05-10T15:53:37.843,7043,DRIVE_OVERTEMP_ERROR,1,Module 2 Bottom DriveAssembly,,,,,,,,,Check drive fan for obstruction. Replace drive assembly
O,0028,2018-05-10T15:57:54.326,8058,DRIVE_OVERTEMP_ERROR,1,Module 1 Top DriveAssembly,,,,,,,,,Check drive fan for obstruction. Replace drive assembly

2018-05-10T15:48:19.424,      0.0.0.0.0, 000,           EnvMon,                 ,   warn, 0000, 9023, "Drive module:1 position:2 fan and or temp warning"
2018-05-10T15:48:29.219,      0.0.0.0.0, 009,         VMonitor,                 ,   warn, 0000, 9023, "GetDriveStatus: Firing DriveHealthEvent for DriveId 2 Old health state: 1, New health state: 3"
2018-05-10T15:48:30.512,      0.0.0.0.0, 000,           EnvMon,                 ,   warn, 0000, 9023, "Drive module:1 position:2 fan and or temp warning"

2018-05-10T15:48:29.269,      0.0.0.0.0, 000,            LibMD,                 ,   info, 0000, 0000, "Service Beacon is DEACTIVATED: Current Health Event indicates Drive 02 in Module 01 is not operational"
2018-05-10T15:52:39.108,      0.0.0.0.0, 000,            LibMD,                 ,   info, 0000, 0000, "Service Beacon is DEACTIVATED: Current Health Event indicates the Library is degraded"

Changes

 Recently installed a tape drive for same issue, however issue remains same on the drive.

Cause

 Error 9032 could be because of obstructed drive fan.
 Power cables or some object blocking airflow at rear side of Library.

 Check the data center temperature should be as recommended by the service manual.
 Check for any other server or storage devices installed back to back with the library whose hot air flow onto the SL150 library which may be causing the issue.

Solution

If the drive continues to get over temp error 9032 on same drive even after replacement, follow the below procedure which may resolve the issue.

Upgrade library firmware to latest if its old. If problem remains the same or not allowed to upgrade firmware at this point, follow below steps.

1. Need to go near to "Library physical location" and power OFF library by pressing and holding power button on library (you can also power OFF library via Web GUI)
2. After power OFF, wait for 15 minutes, do not power ON immediately.              <--------------------------------- this will allow temperature sensors to get reset and will show actual temperature when powering ON library again.
3. Power ON library by pressing same Power button.
4. Once powered ON Library, wait for 15 minutes to complete library initialization. Do not perform any activity on library till 15 minutes once you power ON.
5. Once initialization completed, log into library WEB GUI and check for any errors.

Note: Please follow above steps in same sequence, which may resolve the problem.
         Check the data center temperature should be as recommended by the service manual.
         Check for any other server or storage devices installed back to back with the library whose hot air flow onto the SL150 library which may be causing the issue.

References

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