Switch Ports Are Down From SwitchB And Major EPAP Alarms Observed

Asset ID:	1-72-2402221.1
Update Date:	2018-05-29
Keywords:

Solution Type Problem Resolution Sure

Solution 2402221.1 : Switch Ports Are Down From SwitchB And Major EPAP Alarms Observed

Applies to:

Oracle Communications EAGLE (Software) - Version EPAP 16.0 and later
Information in this document applies to any platform.

Symptoms

Switch 1B ports are all down and Major alarms present in EPAPs

Changes

Cause

Switch1B is faulty

The SwitchB was physically down and no LEDs glowing.

Syscheck had errors.

Server A
============================================================================

Running modules in class net...
* ping: FAILURE:: MAJOR::3000000000000100 -- Server Provisioning Network Error
* ping: FAILURE:: Error: Could not ping IPv4 host dsmb-b !
* ping: FAILURE:: MAJOR::3000000000000800 -- Server Sync Network Error
* ping: FAILURE:: Error: Could not ping IPv4 host sync-b !
One or more module in class "net" FAILED

Running modules in class proc...
* ntp: FAILURE:: MINOR::5000000400000000 -- NTP Source Server Is Not Able To Provide Correct Time
* ntp: FAILURE:: NTP source 192.x.x.x is bad. tallycode: ( )
One or more module in class "proc" FAILED

============================================================================

Server B

============================================================================

Running modules in class net...
* ping: FAILURE:: MAJOR::3000000000000100 -- Server Provisioning Network Error
* ping: FAILURE:: Error: Could not ping IPv4 host dsmb-a !
* ping: FAILURE:: MAJOR::3000000000000800 -- Server Sync Network Error
* ping: FAILURE:: Error: Could not ping IPv4 host sync-a !
One or more module in class "net" FAILED

Running modules in class proc...
* ntp: FAILURE:: MINOR::5000000400000000 -- NTP Source Server Is Not Able To Provide Correct Time
* ntp: FAILURE:: NTP source 192.x.x.x is bad. tallycode: ( )
One or more module in class "proc" FAILED

============================================================================

Solution

Raise RMA for replacement of Switch1B

RMA Completed and Replacement of Switch is done.

Issue resolved after replacing the Switch

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