Unable to Access Sip-interface and Local-subscriber-table after Downgrade from 7.x to 6.x Version

Asset ID:	1-72-2398147.1
Update Date:	2018-05-17
Keywords:

Solution Type Problem Resolution Sure

Solution 2398147.1 : Unable to Access Sip-interface and Local-subscriber-table after Downgrade from 7.x to 6.x Version

Applies to:

Acme Packet 4500 - Version S-Cx6.3.x and later
Information in this document applies to any platform.

Symptoms

Symptom 1 - After downgrade from SCZ735m2p2 (7.x version) to SCX6315m1p1 (6.x version) below options failed to display / edit in running-config

1. local-subscriber-table

2. sip-authentication-profile

3. sip-config

4. sip-interface

5. sip-registrar

Symptom 2 - After downgrade user was unable to view sip-interface option under session-router . While on upgrading again , this option was enabled and all interfaces were visible .

TestSMX# show sipd interface

No Sip Interface Statistics Available

Symptom 3 - After downgrade user was unable to view local-subscriber-table . While on upgrading again , this option was enabled .

Changes

1. Upgraded from 6.x to 7.x

2. Downgraded from 7.x to 6.x

Cause

After downgrade all licenses were lost.

After upgrade -

<<< show features
Total session capacity: 1000
Enabled features:
1000 sessions, SIP, QOS, ACP, Routing, Accounting, High Availability,
ENUM, NSEP RPH, IDS, SIP Authorization/Authentication,
Database Registrar (20000 contacts), IDS Advanced, CX

After downgrade -

<<< show features
Total session capacity: 0
Enabled features:
0 sessions

Solution

1. Generate temporary license from license page .

2. Select all the features as per 7.x feature list .

Note : - In absence of Database Registrar license local-subscriber-table option was not coming and it was allowing users to register . Once we installed this license registration went well .

Attachments

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