T10000C - FSC 4920, Servo Did Not Reposition The Drive Within The Allotted Timeout

Asset ID:	1-72-2397351.1
Update Date:	2018-05-10
Keywords:

Solution Type Problem Resolution Sure

Solution 2397351.1 : T10000C - FSC 4920, Servo Did Not Reposition The Drive Within The Allotted Timeout

Applies to:

StorageTek T10000C Tape Drive - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

*** Alarm Description ***
FSC(4920): Servo did not reposition the drive within the allotted timeout.
Servo did not reposition the drive within the allotted timeout.
Device Dmod: 576004009999
Tray SN: 576000209999
Device Model: T10000C
Trap Type: tapenewdumpdetected
Locator Text: ACS/LSM/Pnl/Drv: 0/0/0/0, Library: SL8500 : FT8500D01, Drive Location: 1,4,2,1,2, Mfg S/N: 576004009999, Tray S/N: unknown, Request ID: 0x0000000000000000

Changes

Cause

Drive Microcode at time of dump: 3.65.103
Interface Type: FICON
Drive SNO FSC is 4920
(FSC Exact Match Found)
FSC: 4920 SI_FSC_WAIT_FOR_STOP_TIMEOUT
MIM Code: INOPERABLE
FRU: MICROCODE CONF: 60%
FRU: HARDWARE CONF: 40%
Summary: |UCODE TIMEOUT |NO RESPONSE |RECEIVED |
Field Text:
Servo did not reposition the drive within the allotted timeout.

Solution

If the T10000C tape drive is running the latest released drive microcode, 3.65.103 or higher, and the drive is failing on multiple pieces of media, this drive should be replaced. Servo integrity is lost. Please reference BUG 27951942.

Replaced the drive according (doc ID 2180418.1).

SL8500 - How to Remove and Replace a Tape Drive in SL8500 Library (Doc ID 2180418.1)

References

<BUG:27951942> - T10000C - 3.65.103 - SNO 4920
<NOTE:2180418.1> - SL8500 - How to Remove and Replace a Tape Drive in SL8500 Library

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