HP LTO5 - Drive Offline, Result Code 6475, Power Supply Issue

Asset ID:	1-72-2397162.1
Update Date:	2018-05-14
Keywords:

Solution Type Problem Resolution Sure

Solution 2397162.1 : HP LTO5 - Drive Offline, Result Code 6475, Power Supply Issue

Applies to:

HP LTO5 Tape Drive - Version All Versions and later
Information in this document applies to any platform.

Drive was replaced but did not resolve this issue.

Symptoms

Service Required LED on in library.

The "Service Require" light is ON.

Power Supply Issue.

5967 2018-05-03T18:53:05.057 1.3.-2.1.4 root default queryTable 15469770 error 3955 "Error from device Code: 604 - Drive is not functional", Data=getDriveConfigerror6475<!|CDATA|drive 1,3,-2,1,4: getDriveConfig FAILED, resultCode = 6475||>604N/AN/AN/AautoautoN/AN/AN/AN/Atruetruetrue
5969 2018-05-03T18:53:05.133 1.3.-2.1.4 root default queryTable 15469770 error 1303 "Failure from drive Code: 604 - Drive is not functional", Data:=getDriveConfigerror6475<!|CDATA|drive 1,3,-2,1,4: getDriveConfig FAILED, resultCode = 6475||>604N/AN/AN/AautoautoN/AN/AN/AN/Atruetruetrue
6014 2018-05-03T18:54:28.591 1.3.-2.1.4 root default queryTable 15469800 error 3955 "Error from device Code: 604 - Drive is not functional", Data=getDriveConfigerror6475<!|CDATA|drive 1,3,-2,1,4: getDriveConfig FAILED, resultCode = 6475||>604N/AN/AN/AautoautoN/AN/AN/AN/Atruetruetrue
6016 2018-05-03T18:54:28.667 1.3.-2.1.4 root default queryTable 15469800 error 1303 "Failure from drive Code: 604 - Drive is not functional", Data:=getDriveConfigerror6475<!|CDATA|drive 1,3,-2,1,4: getDriveConfig FAILED, resultCode = 6475||>604N/AN/AN/AautoautoN/AN/AN/AN/Atruetruetrue

Changes

Cause

Defective power supply card.

Solution

Replace bad power supply card in drive tray.

314344601 [F] Power Supply,AC/DC,95W,SDLT/LTO Drive Tray
SL8500 - How to Remove and Replace the Drive Tray Power Supply Card (Doc ID 2336817.1)

References

<NOTE:2336817.1> - SL8500 - How to Remove and Replace the Drive Tray Power Supply Card

Attachments

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