*After SP Firmware Update System Will Not Boot

Asset ID:	1-72-2396621.1
Update Date:	2018-05-14
Keywords:

Solution Type Problem Resolution Sure

Solution 2396621.1 : *After SP Firmware Update System Will Not Boot

Applies to:

SPARC T4-1 - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

Tried to update the SP firmware and after it rebooted I now get:

-> version
SP firmware 3.2.6.4.a
SP firmware build number: 110875
SP firmware date: Tue Aug 9 15:26:24 PDT 2016
SP filesystem version: 0.2.10

Unrecognized Chassis: This module is installed in an unknown or unsupported
chassis. You must upgrade the firmware to a newer version that supports
this chassis.

-> show faulty
Target | Property | Value
-----------------------------------------------------+--------------------------------------------------------------+-----------------------------------------------------------------------------------------
show: Invalid target /SP/faultmgmt

Unrecognized Chassis: This module is installed in an unknown or unsupported
chassis. You must upgrade the firmware to a newer version that supports
this chassis.

->

-> set SESSION mode=restricted
set: Invalid target /SP/sessions/0

Unrecognized Chassis: This module is installed in an unknown or unsupported
chassis. You must upgrade the firmware to a newer version that supports
this chassis.

->

Power-off, removed all power cords for 30 seconds and then reinserted to fully reset the Service Processor (SP) not helped.

We could not even flash newer firmware:

-> load -source tftp://xx.xx.xx.xx/Sun_System_Firmware-8_9_9-SPARC_T4-1.pkg
Error reading keyswitch value

load: Command Failed

Unrecognized Chassis: This module is installed in an unknown or unsupported
chassis. You must upgrade the firmware to a newer version that supports
this chassis.

->

/SYS and /HOST Targets are missing:

-> cd /
/

Unrecognized Chassis: This module is installed in an unknown or unsupported
chassis. You must upgrade the firmware to a newer version that supports
this chassis.

-> ls

/
Targets:
SP

Properties:

Commands:
cd
show

Unrecognized Chassis: This module is installed in an unknown or unsupported
chassis. You must upgrade the firmware to a newer version that supports
this chassis.

->

Changes

Update Sys FW.

Cause

unknown

Solution

Replace Service Processor.

References

<NOTE:1414102.1> - How to Replace a SPARC T4-1 or Netra T4-1 Service Processor:ATR:1414102.1:0
<NOTE:2077387.1> - SRDC - SPARC T3-x, T4-x, T5-x, T7-x, S7-x, T8-x servers: Simple instructions to collect ILOM snapshot
<NOTE:1517032.1> - T3-x, T4-x, T5-x, T7-x: Unrecognized Chassis: This Module Is Installed In An Unknown Or Unsupported Chassis.
<NOTE:1339399.1> - Automated Diagnosis Requirements and Expectations for SPARC Servers
<NOTE:2101665.1> - How to upgrade the firmware using the ILOM CLI , for SPARC CMT Servers

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