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Asset ID: 1-72-2396052.1
Update Date:2018-05-09
Keywords:
Solution Type  Problem Resolution Sure

Solution  2396052.1 :   Oracle ZFS Storage Appliance: How To Resolve ASR Event SPX86A-8004-E6 or SPAX86A-8004-FN  

Related Items 
    

  • Sun ZFS Storage 7420
    •  
  • Oracle ZFS Storage ZS5-2
    •  
  • Oracle ZFS Storage ZS3-2
    •  
  • Oracle ZFS Storage ZS4-4
    •  
  • Oracle ZFS Storage Appliance Racked System ZS5-4
    •  
  • Oracle ZFS Storage ZS5-4
    •  
  • Sun ZFS Storage 7120
    •  
  • Oracle ZFS Storage ZS3-4
    •  
  • Oracle ZFS Storage Appliance Racked System ZS5-2
    •  
  • Sun ZFS Storage 7320
    •  
  • Oracle ZFS Storage Appliance Racked System ZS4-4
    •  
  • Oracle ZFS Storage ZS3-BA
    •  
  • Exalogic Elastic Cloud X4-2 Eighth Rack
    •  
Related Categories 
    

  • PLA-Support>Sun Systems>DISK>ZFS Storage>SN-DK: ZS
    •  






In this Document


Symptoms


Changes


Cause


Solution


References


Applies to:  

Sun ZFS Storage 7320 - Version All Versions and later
Sun ZFS Storage 7120 - Version All Versions and later
Oracle ZFS Storage ZS3-BA - Version All Versions and later
Oracle ZFS Storage ZS3-2 - Version All Versions and later
Exalogic Elastic Cloud X4-2 Eighth Rack - Version X5 and later
7000 Appliance OS (Fishworks)



Symptoms


FMA generated one of these error message:


SPX86A-8004-E6 A PCI link error has been detected on a PCI card.


or


SPAX86A-8004-FN A PCI link error has been detected on a PCI card.


 


Changes


 


Cause


SPX86A-8004-E6  or  SPAX86A-8004-FN  indicates that a PCI link error has been detected on a PCI card.


Indicates that the ILOM fault manager has applied a diagnosis to error reports.


 


Solution


Recommended action for the customer:


    

  1.  Visually inspect the PCIe connector for debris, contamination, or damage.
    2. 

  2.  Re-seat the PCI card ensuring it is properly seated and secure into the PCI connector.
    3. 

  3.  Please ensure the latest system firmware is installed on the system.
    4. 



 


Please see Doc ID 1174698.1 (Oracle ZFS Storage Appliance: How to check the SP BIOS revision level)


Also, Doc ID 2285244.1 (Oracle ZFS Storage Appliance: Automatic upgrade of ZFSSA ILOM/BIOS Firmware in OS 8.7)


 


If, after implementing the above solution, the issue remains - and you feel that further technical investigation by a support analyst is required - please attach a support bundle, and update the SR with: "Further Investigation Required"


Please follow Doc ID 1019887.1 (Sun Storage 7000 Unified Storage System: How to Collect a Support Bundle using the BUI or CLI) and attach the created support bundle to this SR.


If the latest Appliance Release Firmware is already installed, please engage Oracle Support, by updating your existing Service Request, so that Oracle Support Services can provide confirmation of this issue and then carry out the appropriate activities to resolve the issue.


 


If no further assistance is needed and the SR is not updated, the SR will automatically close in 14 days.


 


References
<NOTE:1020199.1> - How to Upload Support Files to Oracle Such as Explorer and Crash Dumps
<NOTE:1019887.1> - Sun Storage 7000 Unified Storage System: How to Collect a Support Bundle using the BUI or CLI
<NOTE:2285244.1> - Oracle ZFS Storage Appliance: Automatic upgrade of ZFSSA ILOM/BIOS Firmware in OS 8.7



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