Sun StorageTek SL8500 Modular Library System
 

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In this Document

Symptoms

Changes

Cause

Solution

References

Oracle Confidential PARTNER - Available to partners (SUN).
Reason: Confidential for service personnel
Created from <SR 3-17341259830>

Applies to:

Symptoms

ASR message open SR:

FSC(3324): Audit cannot complete due to hardware failure com.stortek.ats.elib.server.comm
Suspected Device Address :1.0.0.0.0
"Audit cannot complete due to hardware failure com.stortek.ats.elib.server.common.LcException: Cap unlocked", startAddress=1,2,39,2,1 endAddress=1,2,39,2,13
Device Dmod: 516000200917
Tray SN: 516000200917
Device Model: SL8500

In the Log snapshot all. The HBOT 1.2.0.2.0 got TimeOut and when the HBOT 1.2.0.1.0 is initializing, it can't Audit the CAP.

2018-04-22T20:41:33.477, 1.2.0.2.0, root, default, internal, 0, error, 1301, "Device response time-out", request=healthCheckinternalActivity183
2018-04-22T20:42:33.607, 1.2.0.2.0, root, default, internal, 0, error, 1301, "Device response time-out", request=healthCheckinternalActivity197
2018-04-22T20:43:33.427, 1.2.0.2.0, root, default, internal, 0, error, 1301, "Device response time-out", request=healthCheckinternalActivity197
2018-04-22T20:44:11.985, 1.0.0.0.0, root, default, internal, 0, info, 3909, "Hli LSM degraded", hliLsm=1
2018-04-22T20:44:59.302, 1.2.0.1.0, root, default, RobotInitial, -1024101, info, 3995, "Robot initialization complete", success=true codeLoadExit=false
2018-04-22T20:45:00.167, 1.0.0.0.0, root, default, AuditDaemon, -1064401, error, 3324, "Audit cannot complete due to hardware failure com.stortek.ats.elib.server.common.LcException: Cap unlocked", startAddress=1,2,39,2,1 endAddress=1,2,39,2,13
2018-04-22T20:48:13.975, 1.0.0.0.0, root, default, queryPassthr, 6431101, warn, 1204, "No entries found"
2018-04-22T20:49:41.242, 1.0.0.0.0, root, default, queryCartrid, 6431601, warn, 3983, "Pli socket closed without cancel", exception=java.net.SocketException: Connection reset

Changes

Cause

In the log sys of log snapshot all is showing several messages of the Frame Error on the Rail 2.

Apr 22 20:44:11 (none) kernel: rail 2 (hardware rail 2): framing error interrupt flood - INTERRUPT DISABLED
Apr 22 20:44:11 (none) kernel: rail 2 (hardware rail 2): INTERRUPTS ENABLED

Solution

Action Plan:

1. Swap the terminators of both side between Rails, Check the white power jumper J615;

2. If the problem still same location. Schedule the Rail Cooper clean according oracle KB below:

====>>SL8500 - Procedure to Manually Clean Copper Rails in Library:ATR:1457018.1:2 (Doc ID 1457018.1)

3. If the problem still occur, Swap the HBOT between Rails;

4. If the problem still same location, Swap the HBS card;

5. Finding the parts with problem replace it.

See diagram of connections:

References

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