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Asset ID: 1-72-2385704.1
Update Date:2018-04-30
Keywords:

Solution Type  Problem Resolution Sure

Solution  2385704.1 :   SL150 - Cartridge Magazine is Unlocking Causing the Backup Jobs to Fail - Warning 5650, Magazine Not Present, Can Not Audit, 9080, MAG_OPEN_OR_UNLATCHED  


Related Items
  • StorageTek SL150 Modular Tape Library
  •  
Related Categories
  • PLA-Support>Sun Systems>TAPE>Tape Hardware>SN-TP: SL150 Library
  •  




In this Document
Symptoms
Cause
Solution
References


Created from <SR 3-17236526551>

Applies to:

StorageTek SL150 Modular Tape Library - Version All Versions and later
Information in this document applies to any platform.

FSE onsite to check the problems with the magazines that kept reporting unlocked messages in the service bundles making the library to go offline.
Firmware has been upgraded to the latest version.

Symptoms

 2018-04-10 15:57:40 Last 2 Weeks Health Report Messages

Type                                     Errors      Resolved Count

MAG_OPEN_OR_UNLATCHED      21               21

201 2018-04-10T14:24:04.937 0.0.4.0.1 000 robot /usr/local/bin/Ifm warn 0000 5650 "Director - auditResponse() cmo_user_audit(): Magazine not present, cant audit; End of Text"
202 2018-04-10T14:24:04.977 0.0.4.0.2 000 robot /usr/local/bin/Ifm warn 0000 5650 "Director - auditResponse() cmo_user_audit(): Magazine not present, cant audit; cmo_user_audit(): Magazine not present, cant audit; End of Text"
203 2018-04-10T14:24:05.013 0.0.4.0.3 000 robot /usr/local/bin/Ifm warn 0000 5650 "Director - auditResponse() cmo_user_audit(): Magazine not present, cant audit; cmo_user_audit(): Magazine not present, cant audit; cmo_user_audit(): Magazine not present, cant audit; End of Text"
204 2018-04-10T14:24:05.049 0.0.5.0.1 000 robot /usr/local/bin/Ifm warn 0000 5650 "Director - auditResponse() cmo_user_audit(): Magazine not present, cant audit; cmo_user_audit(): Magazine not present, cant audit; cmo_user_audit(): Magazine not present, cant audit; cmo_user_audit(): Magazine not present, cant audit; End of Text"
205 2018-04-10T14:24:05.087 0.0.5.0.2 000 robot /usr/local/bin/Ifm warn 0000 5650 "Director - auditResponse() cmo_user_audit(): Magazine not present, cant audit; cmo_user_audit(): Magazine not present, cant audit; cmo_user_audit(): Magazine not present, cant audit; cmo_user_audit(): Magazine not present, cant audit; cmo_user_audit(): Magazine not present, can"
206 2018-04-10T14:24:05.125 0.0.5.0.3 000 robot /usr/local/bin/Ifm warn 0000 5650 "Director - auditResponse() cmo_user_audit(): Magazine not present, cant audit; cmo_user_audit(): Magazine not present, cant audit; cmo_user_audit(): Magazine not present, cant audit; cmo_user_audit(): Magazine not present, cant audit; cmo_user_audit(): Magazine not present, can"
755 2018-04-10T14:33:49.499 0.0.5.0.3 000 robot /usr/local/bin/Ifm warn 0000 5650 "Director - auditResponse() cmo_user_audit(): Magazine not present, cant audit; End of Text"

Fault Code: 9080  Fault Name: MAG_OPEN_OR_UNLATCHED

Mag Latch seatedMag Latch Not Seated

Cause

The magazines are 1-2 mm shorter than they should be.

"The cause of the intermediated errors is that the magazines (sometimes) do not sit tight when they are in locked position. They have the space to move up to 1-2 mm. During normal operation of the robot it creates minimal vibration. This lets the magazines move.  In some cases this is enough for the latch in the back of the magazine to slip out of the sensor, then the fault occurs.

Solution

Look at the magazines when they are pushed all of the way into a module to see if they are fully seating when pushed in. Refer to pictures that show a good fully seated magazine and a bad not fully seated magazine.

If the magazines are not fully seated, then check the magazine sensors in the back of the module to make sure they are fully seated to the floor of the library and that the flag on the back of the magazine is not catching on the sensor and causing the magazine to not be fully seated. Refer to this knowledge doc for reference:  SL150 - Magazine Does Not Fully Close or Latch (Doc ID 2164188.1)

SL150 - Magazines Open Without Intervention Taking The Library Offline (Doc ID 2370958.1)

Note: Attachment 3 is a video of the magazine where the latch is not fully engaged.


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