Eagle: Unable to Access Eagle STP

Solution Type Problem Resolution Sure

Solution 2383918.1 : Eagle: Unable to Access Eagle STP

Applies to:

Oracle Communications EAGLE (Hardware) - Version EAGLE 45.0 to EAGLE 46.2 [Release EAGLE 45.0 to EAGLE 46.0]
Tekelec

Unable to login to Eagle STP through Telnet.

The issue is external to Eagle as the Ping to IPSM card was failing from customers networks:

U:\>ping 1.1.1.1

Pinging 1.1.1.1 with 32 bytes of data:

Request timed out.

Ping statistics for 1.1.1.1:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Here are steps to be verified to eliminate the issues in step by step order.

Telnet to eagle through IPSM card.
Telnet to eagle from EPAP
Verify if Eagle can be accessed through MMI ports.
Physically verify the status of MASP Cards and IPSM cards and look for the LED indicator. Ideally all LED should be green (add the LED indicators from customer documents)..
Ping IPSM card from a local computer on same network, and if the ping fails then look for issues in IP network.

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