Diameter Signaling Router (DSR): Upgrade From DSR 5.1 To 7.3 Failed With Error “ALARM: TKSPLATMI31|tpdUpgradeFailed”

Asset ID:	1-72-2382310.1
Update Date:	2018-04-04
Keywords:

Solution Type Problem Resolution Sure

Solution 2382310.1 : Diameter Signaling Router (DSR): Upgrade From DSR 5.1 To 7.3 Failed With Error “ALARM: TKSPLATMI31|tpdUpgradeFailed”

Applies to:

Oracle Communications Diameter Signaling Router (DSR) - Version DSR 5.1 and later
Tekelec

Symptoms

Upgrade from DSR 5.1 to 7.3 failed with error “ALARM: TKSPLATMI31|tpdUpgradeFailed”.
From earlycheck.log we see the following error:

ERROR: There are alarms on the system!
ERROR: <<< OUTPUT >>>
ERROR: SEQ: 0 UPTIME: 63725 BIRTH: 1522751162 TYPE: SET ALARM: TKSPLATMI31|tpdUpgradeFailed|1.3.6.1.4.1.323.5.3.18.3.1.3.31|32530|Processing Error|Software Error|HOST-RESOURCES-MIB::alarmText:1.3.6.1.2.1.323.5.3.18.31:OCTET_STRING:<undef>

ERROR: <<< END OUTPUT >>>
ERROR: earlyUpgradeChecks() code failed for Upgrade::EarlyPolicy::TPDEarlyChecks
ERROR: Failed running earlyUpgradeChecks() code
Whitelisted alarms: TKSPLATMI35
ERROR: Early Upgrade Checks Failed!
Early Upgrade Checks finished at 1522817257

alarmMgr –alarmStatus showed the following alarm:

[root@sob ~]# alarmMgr --alarmStatus
SEQ: 0 UPTIME: 63725 BIRTH: 1522751162 TYPE: SET ALARM: TKSPLATMI31|tpdUpgradeFailed|1.3.6.1.4.1.323.5.3.18.3.1.3.31|32530|Processing Error|Software Error|HOST-RESOURCES-MIB::alarmText:1.3.6.1.2.1.323.5.3.18.31:OCTET_STRING:<undef>
[root@akrpas5e2b16dsrsob ~]#

[root@akrpas5e2b16dsrsob ~]# appRecv
-bash: appRecv: command not found
[root@sob ~]# appRev
Install Time: Wed Feb 4 07:07:35 2015
Product Name: DSR
Product Release: 5.1.0_51.20.0
Part Number ISO: 872-2695-101
Part Number USB: 872-2695-101
Base Distro Product: TPD
Base Distro Release: 6.5.2_82.36.0
Base Distro ISO: TPD.install-6.5.2_82.36.0-CentOS6.5-x86_64.iso
OS: CentOS 6.5

Changes

Upgrade from 5.1 to 7.3

Cause

According to Bug# 19099493, TKSPLATMI31 alarm must be cleared before upgrade.

Solution

Collect the following logs as root user if any further analysis is needed by Oracle TAC

# appRev
# alarmMgr –alarmStatus
# /usr/TKLC/plat/bin/verifyUpgrade
# /usr/TKLC/plat/sbin/savelogs_plat --workdir=/var/TKLC/db/filemgmt

Then proceed with the following solution:

Check for an unknown entry in /usr/TKLC/plat/etc/platform_revision and clear that entry.
- Vi to platform_revision file and delete the unknowm entry.
Then clear the TKSPLATMi31 alarm using below commandRe-attempt of upgrade is successful.
- /usr/TKLC/plat/bin/alarmMgr --clear TKSPLATMI31
Re-attempt of upgrade is successful.

References

<BUG:19099493> - [225972]DOCUMENT THAT TKSPLATMI31/TPDUPGRADEFAILED ALARM MUST BE CLEARED BEFORE

Attachments

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