T10000C - Drive Got Reset After DUMP FSC 4969

Asset ID:	1-72-2382106.1
Update Date:	2018-04-05
Keywords:

Solution Type Problem Resolution Sure

Solution 2382106.1 : T10000C - Drive Got Reset After DUMP FSC 4969

Applies to:

StorageTek T10000C Tape Drive - Version All Versions and later
Information in this document applies to any platform.

Symptoms

T10000C - Drive Got Reset After DUMP FSC 4969

Drive: 576004008921
Type: T10000c
Version: 3.64.101-5.50 Last Updated 2018-04-03 12:02:17

2018-04-03 07:00:42 (SA-365) Analysis of logs detected fatal drive error (SNO) has occurred due to down level microcode. These SNO (Should Not Occur) errors will cause the drive to stop communicating with the host and automatically force a drive dump. The drive will come back online after it IPLs. This action will also cause the current tape job to terminate.
This drive has microcode that is down level by several revisions and is considered unsupported microcode. It is highly recommended to upgrade the drive microcode, at your earliest convenience, on all drives of this model to the current microcode version 3.65.103. <----------------------------------- Up level firmware.
Drive Microcode When the Failure Occurred: 3.64.101
SNO FSC: 4969

Changes

Cause

Drive DMOD Serial Number: 576004008921
Please refer to Knowledge document listed below for information on upgrade drive microcode.
KnowledgeBase:
https://support.us.oracle.com/oip/faces/secure/km/DocumentDisplay.jspx?id=1680168.1

2018-04-03 11:32:56 (SA-259) Analysis of logs show one or more tapes with read perm errors were found. A health check was also performed on the drive to verify there is not a read problem with the drive.
The following Volsers were involved with at least 1 read permanent error:
TK6613 <-------------------------------------------------------------- Suspect this tape caused the error
Refer to the knowledge article listed for further details.
KnowledgeBase:
https://support.us.oracle.com/oip/faces/secure/km/DocumentDisplay.jspx?id=2091286.1

Solution

Recommend the firmware be upgraded in the drive and the tape be pulled.

Attachments

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