SL8500/SL3000 - FSC 4025 - Trap not found

Asset ID:	1-72-2381096.1
Update Date:	2018-05-10
Keywords:

Solution Type Problem Resolution Sure

Solution 2381096.1 : SL8500/SL3000 - FSC 4025 - Trap not found

Applies to:

Sun StorageTek SL8500 Modular Library System - Version All Versions and later
Sun StorageTek SL3000 Modular Library System - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Hostname: not_applicable
Product Type: SL8500
Summary:Failure from device.

receiver_id: SDP2-2.4
siteID:
Failure from device - resultCode: 4025 - resultText: Trap not found returned f
************* ADDITIONAL INFORMATION *************
*** Alarm Description ***
FSC(3301): Failure from device - resultCode: 4025 - resultText: Trap not found returned f
Suspected Device Address :1.0.0.0.1
"Failure from device - resultCode: 4025 - resultText: Trap not found returned from snmp deleteTrapRecipient request", snmp=
Device Dmod: 51600020xxxx
Tray SN: 51600020xxxx
Device Model: SL8500

Changes

snmp delete trapRecieint id 99

Cause

SDP2 support or FE testing SNMP alert from library

Solution

Can close SR, provided that:
- logs are attached to the SR
- logs don't call out additional problems with that device

Leave open for couple of hours, in case SDP2 support engineer is performing further tests.

Note: Before closing the SR, the owner should follow up with the person that triggered the ASR creation. That person might not be done with testing just yet. ASR should be kept open for at least a couple of hours, unless the person testing states that the ASR can be closed.

Send email to SDP2 Support email alias to notify SDP2 support engineer of site being tested and to confirm that SR can be closed.
sdp2_experts_ww_grp@oracle.com or directly contact person doing the testing.

References

<NOTE:2376402.1> - SDP2 - 2.4 Customer Install Guide

Attachments

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