SL24/48 - HE: Cartridge Detection Failed, Error Code: 98 63

Asset ID:	1-72-2374597.1
Update Date:	2018-03-20
Keywords:

Solution Type Problem Resolution Sure

Solution 2374597.1 : SL24/48 - HE: Cartridge Detection Failed, Error Code: 98 63

Applies to:

Sun StorageTek SL24 Tape Autoloader - Version All Versions and later
Sun StorageTek SL48 Tape Library - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Error: cartridge detection failed or Cartridge present sensor not found

18.02.26 10:17:05.36 LIB/ERR<80 98 63 4D 2B 06 00 00 00 00 00 00 FF 04 01 FF
02 01 02 30 30 30 39 38 31 4C 35 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 > HE: cartridge detection failed
18.02.23 11:10:11.17 LIB/ERR<80 98 63 4D 2B 06 00 00 00 00 00 00 FF 04 01 FF
02 01 02 30 30 30 39 38 31 4C 35 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 > HE: cartridge detection failed

----------------------------------------------------------------------------------------------------

0001 18.02.26 10:17:05.36 Libctrl task Error - HE: cartridge detection failed
Return status: 0x80 - command failed
Global error code: 0x98 - HE: cartridge detection failed
Robotic detailed info: 0x63 - error during second slider movement
Current command: 0x4D - run wellness test
Task originator: 0x06 - OCP output
Extender library specifier: 0x00 - master library
Source element type.: 0x04 - tape drive
Element number: 0x01, 1
Destination element type.: 0x02 - storage slot
Element number: 0x01, 1
Component ID type: 0x02 - medium PVT (barcode)
Component ID: 000981L5

Cause

Cause could be one of the following :

Physically detects cartridge which is preventing robot detection.
Obstruction to robot hand or loose cartridges.
Very old library firmware which may be corrupted.
Cartridge present sensor not working on robot.

Solution

To resolve this error on library, perform below steps sequence which could resolve the problem at any step.

Steps to Follow:

1. Remove all magazines and check each cartridge in the magazine for any physical defects or damage and reinsert all cartridge in slots.
2. Ensure that there is nothing obstructing the robot movement and robot path.
3. Take a library hard reboot and check for the error.
4. Power OFF library wait for 5 minutes and then power ON library and check for the error again.
5. Upgrade library firmware to the latest revision. Firmware enhancements have been added which may prevent the condition that causes this error.

If issue remains same after preforming above steps, continue with Step 6 and 7.

6. Restore library to "Factory Default Settings" this could fix the problem.
7. If all above steps have not fix the problem, order and replace the chassis.

Note: Look into reference Documents which will help you to perform given steps.

References

<NOTE:1372161.1> - How to Upgrade Firmware in SL24 Library:ATR:1372161.1:0
<NOTE:2374010.1> - SL24/48 - How to Restore Factory Default Settings SL24 and SL48 library.
<NOTE:1369772.1> - SL24/SL48 - How to Run Wellness / Diagnostic Test on Library
<NOTE:1373868.1> - CRU Replacement of SL24 Library Chassis Without Tape Drives:ATR:1373868.1:0

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