SL8500 - CAP Drawer Not Receiving Tapes, Error from Device Code: 502 - Robot Cannot Find Target, cmo

Asset ID:	1-72-2373007.1
Update Date:	2018-03-14
Keywords:

Solution Type Problem Resolution Sure

Solution 2373007.1 : SL8500 - CAP Drawer Not Receiving Tapes, Error from Device Code: 502 - Robot Cannot Find Target, cmo_calibrate Failed to Find Target

Applies to:

Sun StorageTek SL8500 Modular Library System - Version All Versions and later
Information in this document applies to any platform.

Symptoms

There is an error light on SL8500. We noticed when loading the inbound media that the top 1/3 of the I/O door was not receiving any media--the other 2/3 was.
I tried to load media there several times with no luck.

2018-03-06 16:44:39 Rail 2
--------------------------------------------------
Bot(1.2.0.1.0)
1105 - (1X)
Cartridge label miscompare, CartLabel #UREAD.. hliLsm=1
(Errors Started - 2018-03-06 16:13:08 Errors Stopped - 2018-03-06 16:13:08)
1319 - (31X)
Robot operation failed Code: 502 - Robot can not find target, cmo_calibrate failed to find target for address (LRCSR) 1,2,9,1,1 after 4 attempts, cmo_status=3; hliLsm=1 address = Cell(1,2,9,1,1)
Robot operation failed Code: 502 - Robot can not find target, cmo_calibrate failed to find target for address (LRCSR) 1,2,10,1,8 after 4 attempts, cmo_status=3; hliLsm=1 address = Cell(1,2,10,1,8)
VOLSERS seen in 1319 messages: 5SE011L5 (x26) L51457L5 (x5)
(Errors Started - 2018-03-06 12:13:07 Errors Stopped - 2018-03-06 16:44:39)
3955 - (39X)
Error from device Code: 502 - Robot can not find target, cmo_calibrate failed to find target for address (LRCSR) 1,2,9,1,1 after 4 attempts, cmo_status=3; address = Cell(1,2,9,1,1)
Error from device Code: 507 - Robot says labels miscompare, cmo_read_and_compare_label No Label Found, expected L51519L5; cmo_user_audit_cell_scan() read failure cmo status=1; address = Drive_Bay46(1,2,1,1,1)
Error from device Code: 502 - Robot can not find target, cmo_calibrate failed to find target for address (LRCSR) 1,2,10,1,8 after 4 attempts, cmo_status=3; address = Cell(1,2,10,1,8)
(Errors Started - 2018-03-06 12:13:07 Errors Stopped - 2018-03-06 16:44:39)

2018-03-06 13:30:30 (SA-303) Analysis of logs detected that Robot events have exceeded the threshold (3 or more) for a target address. Please analyze the logs to determine if this is a failing component or is address specific.
Target: 1.2.9.1.1
Refer to Knowledge documents listed for further information.
KnowledgeBase:
https://support.oracle.com/oip/faces/secure/km/DocumentDisplay.jspx?id=1384809.1
KnowledgeBase:
https://support.oracle.com/oip/faces/secure/km/DocumentDisplay.jspx?id=1376163.1

7007 2018-03-06T16:34:14.829 1.2.0.1.0 root default AuditDaemon -1062901 error 3955 "Error from device Code: 502 - Robot can not find target", Data=<response sequence="19871327" final="true"><command>audit</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5412</resultCode><resultText><!|CDATA|cmo_user_calibrate_column: Failed target calibration for (LRCSR) 1,2,23,2,1, result code=5412; cmo_calibrate failed to find target for address (LRCSR) 1,2,23,2,1 after 4 attempts, cmo_status=3; End of Text||></resultText><operationalState>502</operationalState></resultStatus><addressStatus>empty</addressStatus><address>1,2,23,2,1</address><trackPosMils>1594</trackPosMils><label><!|CDATA|||></label></result></response>
7093 2018-03-06T16:35:12.678 1.2.0.1.0 root hli0 move 82303301 error 3955 "Error from device Code: 502 - Robot can not find target", Data=<response sequence="19871343" final="true"><command>putCartridge</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5412</resultCode><resultText><!|CDATA|cmo_calibrate failed to find target for address (LRCSR) 1,2,10,1,8 after 4 attempts, cmo_status=3; End of Text||></resultText><operationalState>502</operationalState></resultStatus><address>1,2,10,1,8</address><trackPosMils>58818</trackPosMils></result></response>
7094 2018-03-06T16:35:12.704 1.2.0.1.0 root hli0 move 82303301 error 1319 "Robot operation failed Code: 502 - Robot can not find target", Data:=<response sequence="19871343" final="true"><command>putCartridge</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5412</resultCode><resultText><!|CDATA|cmo_calibrate failed to find target for address (LRCSR) 1,2,10,1,8 after 4 attempts, cmo_status=3; End of Text||></resultText><operationalState>502</operationalState></resultStatus><address>1,2,10,1,8</address><trackPosMils>58818</trackPosMils></result></response> volumeLabel=L51457L5 hliLsm=1
7226 2018-03-06T16:38:14.438 1.2.0.1.0 root hli0 move 82304701 error 3955 "Error from device Code: 502 - Robot can not find target", Data=<response sequence="19871380" final="true"><command>putCartridge</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5412</resultCode><resultText><!|CDATA|cmo_calibrate failed to find target for address (LRCSR) 1,2,10,1,8 after 4 attempts, cmo_status=3; End of Text||></resultText><operationalState>502</operationalState></resultStatus><address>1,2,10,1,8</address><trackPosMils>58818</trackPosMils></result></response>
7227 2018-03-06T16:38:14.464 1.2.0.1.0 root hli0 move 82304701 error 1319 "Robot operation failed Code: 502 - Robot can not find target", Data:=<response sequence="19871380" final="true"><command>putCartridge</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5412</resultCode><resultText><!|CDATA|cmo_calibrate failed to find target for address (LRCSR) 1,2,10,1,8 after 4 attempts, cmo_status=3; End of Text||></resultText><operationalState>502</operationalState></resultStatus><address>1,2,10,1,8</address><trackPosMils>58818</trackPosMils></result></response> volumeLabel=L51457L5 hliLsm=1
7346 2018-03-06T16:40:24.118 1.2.0.1.0 root default AuditDaemon -1062901 error 3955 "Error from device Code: 502 - Robot can not find target", Data=<response sequence="19871407" final="true"><command>audit</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5412</resultCode><resultText><!|CDATA|cmo_user_calibrate_column: Failed target calibration for (LRCSR) 1,2,23,2,1, result code=5412; cmo_calibrate failed to find target for address (LRCSR) 1,2,23,2,1 after 4 attempts, cmo_status=3; End of Text||></resultText><operationalState>502</operationalState></resultStatus><addressStatus>empty</addressStatus><address>1,2,23,2,1</address><trackPosMils>1592</trackPosMils><label><!|CDATA|||></label></result></response>
7443 2018-03-06T16:41:35.698 1.2.0.1.0 root hli0 move 82305601 error 3955 "Error from device Code: 502 - Robot can not find target", Data=<response sequence="19871439" final="true"><command>putCartridge</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5412</resultCode><resultText><!|CDATA|cmo_calibrate failed to find target for address (LRCSR) 1,2,10,1,8 after 4 attempts, cmo_status=3; End of Text||></resultText><operationalState>502</operationalState></resultStatus><address>1,2,10,1,8</address><trackPosMils>58818</trackPosMils></result></response>
7444 2018-03-06T16:41:35.726 1.2.0.1.0 root hli0 move 82305601 error 1319 "Robot operation failed Code: 502 - Robot can not find target", Data:=<response sequence="19871439" final="true"><command>putCartridge</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5412</resultCode><resultText><!|CDATA|cmo_calibrate failed to find target for address (LRCSR) 1,2,10,1,8 after 4 attempts, cmo_status=3; End of Text||></resultText><operationalState>502</operationalState></resultStatus><address>1,2,10,1,8</address><trackPosMils>58818</trackPosMils></result></response> volumeLabel=L51457L5 hliLsm=1
7792 2018-03-06T16:44:39.969 1.2.0.1.0 root hli0 move 82313101 error 3955 "Error from device Code: 502 - Robot can not find target", Data=<response sequence="19871491" final="true"><command>putCartridge</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5412</resultCode><resultText><!|CDATA|cmo_calibrate failed to find target for address (LRCSR) 1,2,10,1,8 after 4 attempts, cmo_status=3; End of Text||></resultText><operationalState>502</operationalState></resultStatus><address>1,2,10,1,8</address><trackPosMils>58818</trackPosMils></result></response>
7793 2018-03-06T16:44:39.996 1.2.0.1.0 root hli0 move 82313101 error 1319 "Robot operation failed Code: 502 - Robot can not find target", Data:=<response sequence="19871491" final="true">

Changes

Cause

Robot is not able to target correctly.

Solution

Replace defective robot.

Attachments

This solution has no attachment