Diameter Signaling Router (DSR): Upgrade Failure Observed When Server Got Upgraded From 5.1 To 7.3.1 - Error: "hpacucli still running! Stop it first"

Asset ID:	1-72-2372832.1
Update Date:	2018-03-14
Keywords:

Solution Type Problem Resolution Sure

Solution 2372832.1 : Diameter Signaling Router (DSR): Upgrade Failure Observed When Server Got Upgraded From 5.1 To 7.3.1 - Error: "hpacucli still running! Stop it first"

Applies to:

Oracle Communications Diameter Signaling Router (DSR) - Version DSR 5.1 and later
Tekelec

Symptoms

Upgrade state of the server will be in Failed status in GUI under Main Menu: Administration -> Software Management -> Upgrade

Changes

When the server gets upgraded from 5.1 to 7.3.1

Cause

Upgrade detects that the hpacucli process is still running on the server, so it exited with failure.This is the trigger point of the upgrade failure.

1507780819::hpacucli still running! Stop it first.
1507780820::error: %preun(hpacucli-9.0-24.0.i386) scriptlet failed, exit status 1

The above issue causes the server to roll back to 5.1 and when some packages were reverting back to its original state, the server finds less space in the /usr directory and thereby causing the server to be in a half-baked state.

1519801598:: installing package valgrind-1:3.8.1-3.2.el6.x86_64 needs 82MB on the /usr filesystem
1519801600::error: Rollback transaction failed
1519801600::ERROR: Failed to run the transaction
1519801600::ERROR: Error because transaction failed to install!
1519801600::Removing rpmdb environment files
1519801600::Verifying the /var/TKLC/log/upgrade/manifest.normal.UPGRADE manifest!
1519801600::ERROR: Unable to execute transaction: normal
1519801602::ERROR: Failed to successfully run the transactions!
1519801602::Validating transaction...
1519801602::Checking for partial packages!
1519801602::Transaction Valid
1519801602::ERROR: Backing out changes from UPGRADE on backwards...
1519801603::ERROR: Upgrade failed.
1519801603::
1519801603::ERROR: Upgrade returned failure!

Solution

The only recommendation is to DR this particular server. As its parent is already upgraded, this server should be DR similar to its parent release i.e. 7.3.1.

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