VSM6: email alert message "event.NotifierFailedEvent.dts.description

Asset ID:	1-72-2372723.1
Update Date:	2018-03-19
Keywords:

Solution Type Problem Resolution Sure

Solution 2372723.1 : VSM6: email alert message "event.NotifierFailedEvent.dts.description

Applies to:

StorageTek Virtual Storage Manager System 6 (VSM6) - Version All Versions and later
StorageTek Service Delivery Platform (SDP2) - Version 2.2.0 and later
Information in this document applies to any platform.

Symptoms

VSM6 is sending customer email alert message "event.NotifierFailedEvent.dts.description".

Site : xxxxxxxxxx
Agent : vsmxxxx
Agent Id : xxxxxxxxx
Appliance Name : StorageTek VSM6
Part Number : 7055837
Subsystem Name : xxxxxx
Severity : Major
Category : agent
Device Id : xxxxxxxx
Device Name : xxxxxxx
Serial : -
Topic : System
Event Type : NotifierFailedEvent
Event Code :
Event Date : 2018-02-14 15:41:28
Event Id : 1518619288646.862d9d58.56712

Description:
event.NotifierFailedEvent.dts.description

SFB cam event log file will show the following message:

2018-02-28 16:10:22 110698 vsmpriv1 (FMS) System NotifierFailedEvent

No problems found with VSM6 healthcheck

Changes

none

Cause

SDP2 failed to respond to Heartbeat response

Solution

Upgrade SDP2 to version 2.4 or later, and or VSM6 code to 7.1.1.01 or later which removes CAM

Reference <Document 1014070.1> for more information about the VOP/SDP2 2.4

Attachments

This solution has no attachment