SL150 - Magazines Open Without Intervention Taking The Library Offline

Asset ID:	1-72-2370958.1
Update Date:	2018-04-06
Keywords:

Solution Type Problem Resolution Sure

Solution 2370958.1 : SL150 - Magazines Open Without Intervention Taking The Library Offline

Applies to:

StorageTek SL150 Modular Tape Library - Version All Versions and later
Information in this document applies to any platform.
SL150

Symptoms

Library intermittently went INOP generating 9080 'Magazine Open' messages without manual intervention to open the magazines being made...

O,0214,2018-01-12T08:37:27.931,9080,MAG_OPEN_OR_UNLATCHED,1,Module 1 Left Magazine,2,Module 1 Chassis,3,Robot,,,,,Close magazine. Reseat/replace controller. Inspect/replace module chassis <---

Changes

No known changes.

Cause

Damage to lip of the magazine clips causing magazine to not fit correctly (see photo).

Magazine clip damage

Solution

Checked all magazines and concluded that two magazines could be pulled out for approx. 5-10 millimeters. This caused the library to respond with the offline status (magazine removed). Checked all components, hinges, doors, magazines etc. Noticed the clips from both magazines weren't leveled like the other magazines (which worked OK). After careful investigation, we found the cause: the plastic front on both expansion units have clips on both left and right hand side. These lock into holes in the steel frame and stick out on the inside. The levers for the locking mechanism are very close to these parts sticking out on the inside. On both front panels, the clips had some damage (see photo), possibly due to forceful assembly in the factory (we never removed these front panels). The plastic was thicker than normal due to this damage. This was why the levers didn't fully close and fully lock the magazines. We took a sharp knife and carefully removed the plastic that shouldn't be there. After that, the magazines locked as they should and the play on the magazines was gone. This solved the accidental magazine eject problem and the library going offline.

Here is the PN for the face plate on the expansion module: 7010353 DECO PANEL,EXPANSION,FRONT If the part needs to be replaced, use the NOPRT process. How to Order Parts Using the 'No Parts Process', NOPRT (Doc ID 1285688.1)

References

<NOTE:2102283.1> - SL150 - Op Panel / Display / LCD is White and Showing Vertical Colored Lines

Attachments

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