HP LTO - Drive Flashing Error and Could Not Be Cleared, FSC 3955, 3337, Result Code 6426

Asset ID:	1-72-2368143.1
Update Date:	2018-03-01
Keywords:

Solution Type Problem Resolution Sure

Solution 2368143.1 : HP LTO - Drive Flashing Error and Could Not Be Cleared, FSC 3955, 3337, Result Code 6426

Applies to:

HP LTO4 Tape Drive - Version All Versions and later
Information in this document applies to any platform.

Symptoms

LED "Drive Error" flashing on drive.

Drive Error (Second light, Amber).

Drive has suffered an unrecoverable hardware failure.

Drive 1,1,-2,1,2 Bay30 Drive SN 574000242241 flashing error and could not clear it.

Time : 2018-02-20T09:08:25.073
                     Device Address : 1.1.2.1.2
                     User :     root
                     Requester :    scsi0
                     Activity : move
                     Request Id : 21336901
                     Level : error
                     Result Code : 3955
                     Text :  "Error from device Code: 605 - Drive media error"
                     Parameters :  Data=<response sequence="268223" final="true"><command>load</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6426</resultCode><resultText><!|CDATA|drive 1,1,2,1,2: load FAILED with mediaError: CartLabel UM0807L4||></resultText><operationalState>605</operationalState></resultStatus><currentCleanUsage>0</currentCleanUsage><maxCleanUsage>0</maxCleanUsage><faultSymptomCode>0000</faultSymptomCode></result></response>


                     Time : 2018-02-20T09:08:25.085
                     Device Address : 1.1.2.1.2
                     User :     root
                     Requester :    scsi0
                     Activity : move
                     Request Id : 21336901
                     Level : error
                     Result Code : 3337
                     Text :  "Drive load failed due to media error - on failed load"
                     Parameters :  volumeLabel=UM0807L4


                     Time : 2018-02-20T09:53:43.086
                     Device Address : 1.1.-1.1.2
                     User :     root
                     Requester :    scsi0
                     Activity : move
                     Request Id : 21367301
                     Level : error
                     Result Code : 3955
                     Text :  "Error from device Code: 605 - Drive media error"
                     Parameters :  Data=<response sequence="268517" final="true"><command>load</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6426</resultCode><resultText><!|CDATA|drive 1,1,-1,1,2: load FAILED with mediaError: CartLabel UM0807L4||></resultText><operationalState>605</operationalState></resultStatus><currentCleanUsage>0</currentCleanUsage><maxCleanUsage>0</maxCleanUsage><faultSymptomCode>0000</faultSymptomCode></result></response>


                     Time : 2018-02-20T09:53:43.099
                     Device Address : 1.1.-1.1.2
                     User :     root
                     Requester :    scsi0
                     Activity : move
                     Request Id : 21367301
                     Level : error
                     Result Code : 3337
                     Text :  "Drive load failed due to media error - on failed load"
                     Parameters :  volumeLabel=UM0807L4

Changes

Cause

Drive was having load issues.

Solution

Drive was replaced.

References

<NOTE:1307534.1> - SL3000/SL8500 - How to Collect Log Snapshot From SL8500 or SL3000 Library
<NOTE:2132969.1> - HP LTO - How to Collect a Drive Dump (Support Ticket) Using HP LTT

Attachments

This solution has no attachment