Failed to decompress Open Firmware image error causing Unknown status for SB during Testing

Asset ID:	1-72-2359835.1
Update Date:	2018-02-19
Keywords:

Solution Type Problem Resolution Sure

Solution 2359835.1 : Failed to decompress Open Firmware image error causing Unknown status for SB during Testing - Sun Fire E2900

Applies to:

Sun Fire E2900 Server - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

Unable to test System Board (in this case SB0) .

lom>poweron

/N0/PS0: powered on
Sat Feb 10 20:53:41 abc-sc lom: SysEvent 5 /N0/PS0, power state, On (5,1)
/N0/PS1: powered on
Sat Feb 10 20:53:42 abc-sc lom: SysEvent 5 /N0/PS1, power state, On (5,1)
/N0/PS2: powered on
Sat Feb 10 20:53:43 abc-sc lom: SysEvent 5 /N0/PS2, power state, On (5,1)
/N0/PS3: powered on
Sat Feb 10 20:53:44 abc-sc lom: SysEvent 5 /N0/PS3, power state, On (5,1)
/N0/FT0: powered on
Powering boards on ...
Sat Feb 10 20:53:59 abc-sc lom: /N0/FT0, fan speed, Low (4,1)
Testing CPU Boards ...
{/N0/SB0/P0/C0} Unknown
{/N0/SB0/P1/C0} Unknown
{/N0/SB0/P0/C1} Unknown
{/N0/SB0/P1/C1} Unknown
{/N0/SB0/P2/C0} Unknown
{/N0/SB0/P3/C0} Unknown
{/N0/SB0/P2/C1} Unknown
{/N0/SB0/P3/C1} Unknown
{/N0/SB0/P0} Unknown
{/N0/SB0/P1} Unknown
{/N0/SB0/P2} Unknown
{/N0/SB0/P3} Unknown
Sat Feb 10 20:55:02 abc-sc lom: Excluded unusable, unlicensed, failed or disabled board: /N0/SB0
Sat Feb 10 20:55:02 abc-sc lom: No usable Cpu board in domain.

lom>showcomponent -v

Component Status Pending POST Description
--------- ------ ------- ---- -----------
/N0/SB0/P0 enabled - untest UltraSPARC-IV+, 1800MHz, 32M ECache
/N0/SB0/P1 enabled - untest UltraSPARC-IV+, 1800MHz, 32M ECache
/N0/SB0/P2 enabled - untest UltraSPARC-IV+, 1800MHz, 32M ECache
/N0/SB0/P3 enabled - untest UltraSPARC-IV+, 1800MHz, 32M ECache

lom>showsc -v

SC: SSC1
System Controller V2

SC date: Sat Feb 10 20:19:46 GMT-08:00 2018
Custom GMT-08:00
SC uptime: 2598 days 13 hours 10 minutes 14 seconds

ScApp version: 5.20.16 Build_01
Version build: 1.0
Version String: 5.20.16
RTOS version: 49

Changes

lom>showlogs -v

Sat Feb 10 18:42:04 abc-sc lom: [ID 965595 local0.warning] Keyswitch was interrupted on domain A. Recovering....

Sat Feb 10 18:42:06 abc-sc lom: [ID 871039 local0.error] ERROR: Failed to decompress Open Firmware image ({/N0/SB0/P0/C0} failed to decompress Open Firmware image)
Sat Feb 10 18:42:09 abc-sc lom: [ID 169589 local0.error] ERROR: Failed to decompress Open Firmware image (Sram access failed: sun.serengeti.CommUnavailableException: ProxySramComm: Sram not available for access)
Sat Feb 10 18:42:09 abc-sc lom: [ID 169589 local0.error] ERROR: Failed to decompress Open Firmware image (Sram access failed: sun.serengeti.CommUnavailableException: ProxySramComm: Sram not available for access)
Sat Feb 10 18:42:09 abc-sc lom: [ID 887858 local0.error] Sram access error: sun.serengeti.CommUnavailableException: ProxySramComm: Sram not available for access
Sat Feb 10 18:42:09 abc-sc lom: [ID 416528 local0.error] TestDomain.invoke: IoSram unavailable
Sat Feb 10 18:42:09 abc-sc lom: [ID 925090 local0.error] Unable to find a memory address for OBP
Sat Feb 10 18:42:23 abc-sc lom: [ID 356713 local0.error] Keyswitch.detachBoards: sun.serengeti.HpuFailedException: RepeaterHpu.setArbSync: sun.serengeti.FailedHwException: No Board Power: RP0.ar.60 (13480060)
Sat Feb 10 18:43:25 abc-sc lom: [ID 797835 local0.warning] Aborting poweron ...
Sat Feb 10 18:43:39 abc-sc lom: [ID 257719 local0.error] Keyswitch.internalSet: Domain is not in testable state
Sat Feb 10 18:43:39 abc-sc lom: [ID 319358 local0.warning] Poweron aborted.

Sat Feb 10 18:44:01 abc-sc lom: [ID 324119 local0.warning] CAUTION: Physically removing the last power supply will cause the system to lose power.
Sat Feb 10 18:44:01 abc-sc lom: [ID 578102 local0.warning] System is in standby
Sat Feb 10 18:48:51 abc-sc lom: [ID 677327 local0.warning] Excluded unusable, unlicensed, failed or disabled board: /N0/SB0
Sat Feb 10 18:48:51 abc-sc lom: [ID 304509 local0.error] No usable Cpu board in domain.
Sat Feb 10 18:59:54 abc-sc lom: [ID 677327 local0.warning] Excluded unusable, unlicensed, failed or disabled board: /N0/SB0
Sat Feb 10 18:59:54 abc-sc lom: [ID 304509 local0.error] No usable Cpu board in domain.
Sat Feb 10 19:16:43 abc-sc lom: [ID 677327 local0.warning] Excluded unusable, unlicensed, failed or disabled board: /N0/SB0
Sat Feb 10 19:16:43 abc-sc lom: [ID 304509 local0.error] No usable Cpu board in domain.

Cause

The original error data shown below would suggest that the problem was due to corrupted firmware.

Error due to corrupted firmware :

sc lom: [ID 169589 local0.error] ERROR: Failed to decompress Open Firmware image (Sram access failed: sun.serengeti.CommUnavailableException: ProxySramComm: Sram not available for access)
Sat Feb 10 18:42:09 abc-sc lom: [ID 887858 local0.error] Sram access error: sun.serengeti.CommUnavailableException: ProxySramComm: Sram not available for access
Sat Feb 10 18:42:09 abc-sc lom: [ID 416528 local0.error] TestDomain.invoke: IoSram unavailabl

Solution

Customer was advised to re-flash or upgrade the firmware .

Action Plan :

* re-flashed the firmware and the issue got resolved .

Syntax : flashupdate -y -n -f ftp://<usernanme>:<passsword>@<IP>:/tmp/firmware/114527-18 all

lom>flashupdate -y -f http://<IP> /firmware/114527-18/ all

As part of this update, the system controller will automatically reboot.
RTOS will be upgraded automatically during the next boot.
ScApp will be upgraded automatically during the next boot.

After this update you must reboot each active domain that was upgraded.

Rebooting will interrupt any current operations.
This includes keyswitch changes, Solaris reboots
and all current connections.
Do you want to continue? yes (-y)
Waiting for critical processes to finish. This may take a while.
Critical processes have finished.

Retrieving: http://<IP>/firmware/114527-18/lw8cpu.flash
Validating ................... Done

Programming PROM /N0/SB0/FP0
Erasing .................. Done
Programming .................. Done
Verifying .................. Done

Programming PROM /N0/SB0/FP1
Erasing .................. Done
Programming .................. Done
Verifying .................. Done

Retrieving: http://<IP>/firmware/114527-18/lw8pci.flash
Validating ........ Done

Programming PROM /N0/IB6/FP0
Erasing ....... Done
Programming ....... Done
Verifying ....... Done

Rebooting the SC to automatically complete the upgrade.

Rebooting. All network client connections closed. Reestablish any needed connections.
Sun Feb 11 00:50:53 abc-sc lom: Stopping all services on this SC
Sun Feb 11 00:50:53 abc-sc lom: Waiting for SCC updates to complete.
Sun Feb 11 00:51:08 abc-sc lom: All services on this SC have been stopped.
Connection to <IP> closed by foreign host.

Customer was able to power on and test SB0 after re-flashing the firmware.

References

<NOTE:1332666.1> - Sun Fire[TM] 3800, 48x0, 6800, E2900, E4900, E6900, v1280 or Netra[TM] 1280, or 1290: Firmware Matrix
https://docs.oracle.com/cd/E19095-01/sfe2900.srvr/819-5086-10/819-5086-10.pdf

Attachments

This solution has no attachment