| Asset ID: |
1-72-2355917.1 |
| Update Date: | 2018-02-01 |
| Keywords: | |
Solution Type
Problem Resolution Sure
Solution
2355917.1
:
SL8500 - FSC(1319): Robot operation failed Code: 504 - Robot says cartridge stuck in location
| Related Items |
- Sun StorageTek SL8500 Modular Library System
|
| Related Categories |
- PLA-Support>Sun Systems>TAPE>Tape Hardware>SN-TP: SL3000-8500 Library
|
In this Document
Oracle Confidential PARTNER - Available to partners (SUN).
Reason: Customers do not have access to the logs required to troubleshoot this issue.
Created from <SR 3-16771959131>
Applies to:
Sun StorageTek SL8500 Modular Library System - Version All Versions and later
Information in this document applies to any platform.
Symptoms
SL8500 reports error for a robot/handbot at multiple locations including drives, cells, PTP, elevator, and CAP.
FSC 1319 - Robot operation failed Code: 504 - Robot says cartridge stuck in location
Cause
FSC 5607: Cartridge present sensor reports no cartridge
Because the 'cartridge present sensor' reports 'no cartridge', this results in the robot reporting 'Robot operation failed Code: 504 - Robot says cartridge stuck in location' for every cartridge it attempts to fetch.
1319 - (10X)
Robot operation failed Code: 504 - Robot says cartridge stuck in location, cmo_user_fetch: Retry Performed 5610; hliLsm=12 address = Drive_Bay49(4,1,2,1,4)
Robot operation failed Code: 504 - Robot says cartridge stuck in location, cmo_user_fetch: Retry Performed 5610; hliLsm=12 address = Cell(4,1,37,1,8)
Robot operation failed Code: 504 - Robot says cartridge stuck in location, cmo_user_fetch: Retry Performed 5610; hliLsm=12 address = Cell(4,1,34,1,11)
Robot operation failed Code: 504 - Robot says cartridge stuck in location, cmo_user_fetch: Retry Performed 5610; hliLsm=12 address = Elevator(4,1,54,2,1)
Robot operation failed Code: 504 - Robot says cartridge stuck in location, cmo_user_fetch: Retry Performed 5610; hliLsm=12 address = Cell(4,1,39,2,7)
Robot operation failed Code: 504 - Robot says cartridge stuck in location, cmo_user_fetch: Retry Performed 5610; hliLsm=12 address = Cell(4,1,29,2,2)
Robot operation failed Code: 504 - Robot says cartridge stuck in location, cmo_user_fetch: Retry Performed 5610; hliLsm=12 address = Cell(4,1,32,2,2)
VOLSERS seen in 1319 messages: volser_list
3955 - (13X)
Error from device Code: 504 - Robot says cartridge stuck in location, cmo_user_fetch: Retry Performed 5610; address = Drive_Bay49(4,1,2,1,4)
Error from device Code: 504 - Robot says cartridge stuck in location, cmo_user_fetch: Retry Performed 5610; address = Cell(4,1,37,1,8)
Error from device Code: 504 - Robot says cartridge stuck in location, cmo_user_fetch: Retry Performed 5610; address = Cell(4,1,34,1,11)
Error from device Code: 504 - Robot says cartridge stuck in location, cmo_user_fetch: Retry Performed 5610; address = Elevator(4,1,54,2,1)
Error from device Code: 504 - Robot says cartridge stuck in location, cmo_user_fetch: Retry Performed 5610; address = Cell(4,1,39,2,7)
Error from device Code: 504 - Robot says cartridge stuck in location, cmo_user_fetch: Retry Performed 5610; address = PTP(4,1,6,1,1)
Error from device Code: 504 - Robot says cartridge stuck in location, cmo_user_fetch: Retry Performed 5610; address = Cell(4,1,29,2,2)
Error from device Code: 504 - Robot says cartridge stuck in location, cmo_user_fetch: Retry Performed 5610; address = Cell(4,1,32,2,2)
Error from device Code: 504 - Robot says cartridge stuck in location, cmo_user_fetch: Retry Performed 5610; address = Elevator(4,1,54,2,2)
Solution
Open field task for the Field Engineer (FE/FSE) to replace the robot.
Attachments
This solution has no attachment
