SL8500 - Tape Library Customer Not Able to Log In Using Library Host Name and Library IP

Asset ID:	1-72-2350530.1
Update Date:	2018-02-13
Keywords:

Solution Type Problem Resolution Sure

Solution 2350530.1 : SL8500 - Tape Library Customer Not Able to Log In Using Library Host Name and Library IP

Applies to:

Sun StorageTek SL8500 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

Customer not able to login to SL8500 tape library using Host name and IP address.

Customer had this issue on both libraries several times and each time after disconnect/reconnect the cables and the issue is resolved.

See below warning message from log snapshot.

Investigate Library Controller

HW Address: 1.0.0.0.0

Total EWI Count for 1.0.0.0.0

Warning Reason(s): Port_eth0_running_at_half_duplex possible_corrupt_partition

Investigate Library Controller

HW Address: 2.0.0.0.0

Total EWI Count for 2.0.0.0.0

Warning Reason(s): Port_eth0_running_at_half_duplex possible_corrupt_partition

Changes

Cause

Using wrong gateway address which is causing the issue.

Solution

FE corrected the wrong gateway address and issue has been fixed. ustomer is able to login using host name and IP address of the library.

Attachments

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