Oracle Communications Diameter Signaling Router (DSR)
 

PLA-Support>Sun Systems>CommsGBU>Global Signaling Solutions>SN-SND: Tekelec DSR
 

In this Document

Symptoms

Cause

Solution

INTERNAL NOTES FOR ORACLE TAC:

References

Created from <SR 3-16327592451>

Applies to:

Symptoms

Not able to see the "App Version" Grid on the NOAM GUI Main Menu: Administration-> Software Management -> Upgrade

Cause

sysmgmt process is occupying high space on NOAM

sysmgmt process utilization is high:

Solution

1. Note the process ID of sysmgmt process
   
   ps -ef | grep sysmgmt
2. kill the sysmgmt process:
   
   pkill sysmgmt
3. Make sure that the sysmgmt is running again with a different Process ID than the one found in step 1.
   1. ps -ef | grep sysmgmt

   INTERNAL NOTES FOR ORACLE TAC:

   1. sysmgmt process is responsible for handling the upgrade-specific Appworks SOAP message. Here is some information regarding sysmgmt.
      http://mailman.tekelec.com/pipermail/appworks_dev_partner/2012-November/009732.html

   2. If the problem cannot be solved, and also, it's allowed by customer to turn the debug for process sysmgmt, can you try to change the 3^rd line as below in file /usr/TKLC/appworks/etc/sysmgmtLog.cfg
      --- log4cplus.logger.log=ERROR, debugAppender, traceAppender
      +++ log4cplus.logger.log=DEBUG, debugAppender, traceAppender
      Then, view GUI page: Administration -> Software Management -> Upgrade.
      After that, copy files /var/TKLC/plat/log/sysmgmt*.log and send to dsr fieldhelp for further analysis.
      
      
   3. From VM memory of CPU increase, Refer to Appendix D. UPDATE NOAM GUEST VM CONFIGURATION in following DSR6.0 upgrade document.
      https://docs.oracle.com/cd/E60617_01/docs.601/E52511_rev_02.pdf
      
   4. Found a similar issue tracked by an old bug#19104049. As the software architecture is changed in later version of APPWorks, process SysMgmt does NOT run if there is no actual upgrade running. It would NOT be feasible to fix this bug.
      https://bug.oraclecorp.com/pls/bug/webbug_edit.edit_info_top?rptno=19104049

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