'Access Denied' Error Trying to Access Directory and Directory Listing Incomplete from SMB/Windows Client

Asset ID:	1-72-2328582.1
Update Date:	2018-02-07
Keywords:

Solution Type Problem Resolution Sure

Solution 2328582.1 : 'Access Denied' Error Trying to Access Directory and Directory Listing Incomplete from SMB/Windows Client

Applies to:

Oracle ZFS Storage ZS3-4 - Version All Versions and later
Oracle ZFS Storage ZS3-2 - Version All Versions and later
Oracle ZFS Storage ZS5-2 - Version All Versions and later
Sun ZFS Storage 7120 - Version All Versions and later
Sun ZFS Storage 7420 - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Windows clients receive access denied when attempting to access a directory.

Windows clients see incomplete or empty directory listings.

Directory is listed without issue via NFS.

Changes

Cause

A filename containing a four-byte Unicode character prevented the system from listing the directory. This is one example:

"WhatsApp Chat with Bob �� .txt"

(or WhatsApp\ Chat\ with\ Bob\ \360\237\222\226\ \360\237\231\212.txt)

... in this case, the four-byte character was a megaphone emoji. However, many symbols and Chinese characters can be found in this address space.

Solution

This issue is corrected in Bug:23243131 - filename with weird char makes SMB folder to appear empty.

To resolve this issue, please upgrade your ZFSSA software to version ak-2013.06.05.7.13 or later.

You can access the latest version of the ZFSSA software and release notes here: Document:2021771.1 - Oracle ZFS Storage Appliance: Software Updates.

References

<NOTE:2021771.1> - Oracle ZFS Storage Appliance: Software Updates
<BUG:23243131> - FILENAME WITH WEIRD CHAR MAKES SMB FOLDER TO APPEAR EMPTY

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