SL8500/T10000C - 3337/3357 Error Code Over Threshold

Asset ID:	1-72-2323206.1
Update Date:	2017-11-03
Keywords:

Solution Type Problem Resolution Sure

Solution 2323206.1 : SL8500/T10000C - 3337/3357 Error Code Over Threshold

Applies to:

Sun StorageTek SL8500 Modular Library System - Version All Versions and later
StorageTek T10000C Tape Drive - Version All Versions and later
Information in this document applies to any platform.

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Symptoms

Oracle Proactive Support reported 3337/3357 error code over threshold.

Drive_Bay21(1.3.2.1.3)
3337 - (4X)
Drive load failed due to media error, hliLsm=2
VOLSERS seen in 3337 messages: KDA145T2 (x1) KDA161T2 (x1) KDA400T2 (x1) KDA413T2 (x1)
(Errors Started - 2017-10-26 17:03:37 Errors Stopped - 2017-10-26 17:28:01)
3842 - (1X)
Drive needs cleaning, drive=1,3,2,1,3 requester=hli1
(Errors Started - 2017-10-26 16:59:30 Errors Stopped - 2017-10-26 16:59:30)
3955 - (4X)
Error from device Code: 605 - Drive media error, drive 1,3,2,1,3: load FAILED with mediaError: (driveType = T10000c, driveFirmware = 3.62.111-5.50, sn = 576004009739) FSC: 5162
VOLSERS seen in 3955 messages: KDA145T2 (x1) KDA161T2 (x1) KDA400T2 (x1) KDA413T2 (x1)
(Errors Started - 2017-10-26 17:03:37 Errors Stopped - 2017-10-26 17:28:00)
3992 - (10X)
Warning from device, drive 1,3,2,1,3: load Successful with cartLoadLimitAlert set: (sn = 576004009739)
Warning from device, drive 1,3,2,1,3: rewindUnload Successful with cartLoadLimitAlert set:
Warning from device, drive 1,3,2,1,3: load Successful with mediaError: , fsc: FSC: 5162 (sn = 576004009739)
Warning from device, drive 1,3,2,1,3: rewindUnload Successful with mediaError: , FSC: 5162
VOLSERS seen in 3992 messages: KDA023T2 (x2) KDA139T2 (x2) KDA145T2 (x1) KDA156T2 (x2) KDA161T2 (x1) KDA400T2 (x1) KDA413T2 (x1)
(Errors Started - 2017-10-25 12:10:47 Errors Stopped - 2017-10-26 17:28:01)

Cause

Drive is defective

Solution

Replaced tape drive.

Attachments

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