Oracle ZFS Storage Appliance: Root User Can Access Array, All Other Users Receive Error

Asset ID:	1-72-2319347.1
Update Date:	2017-10-20
Keywords:

Solution Type Problem Resolution Sure

Solution 2319347.1 : Oracle ZFS Storage Appliance: Root User Can Access Array, All Other Users Receive Error - unable to list users or workflows.

Related Items


Sun ZFS Storage 7420
 Oracle ZFS Storage ZS5-2
 Sun Storage 7110 Unified Storage System
 Oracle ZFS Storage ZS3-2
 Oracle ZFS Storage Appliance Racked System ZS5-4
 Oracle ZFS Storage ZS4-4
 Sun Storage 7210 Unified Storage System
 Oracle ZFS Storage ZS5-4
 Sun Storage 7410 Unified Storage System
 Oracle ZFS Storage Appliance Racked System ZS5-2
 Sun ZFS Storage 7120
 Sun Storage 7310 Unified Storage System
 Oracle ZFS Storage ZS3-4
 Sun ZFS Storage 7320
 Oracle ZFS Storage Appliance Racked System ZS4-4
 Oracle ZFS Storage ZS3-BA

Related Categories


PLA-Support>Sun Systems>DISK>ZFS Storage>SN-DK: ZS

Locally created Users receive below fault when trying to login via the BUI.
An unanticipated system error occurred:

call for param#1 to system.push failed: call for param #1 to array.create failed: invald UTF-8 byte

This may be due to transient failure or software defect. If this problem persist, contact service provider.17:52:24.928

Exception type: coXmlrpcFault
Native message: invalid UTF-8 string: illegal UTF-8 byte
Mapped file: https://10.132.208.141:215/lib/crazyolait/coError.js line 37
Mapped stack trace:

Native file: https://10.132.208.141:215/lib/crazyolait/index.js line 370
Native stack trace:
@https://10.132.208.141:215/lib/crazyolait/index.js:370:21

Additional native members:
faultCode: 33
faultString: invalid UTF-8 string: illegal UTF-8 byte

In this Document

Symptoms

Changes

Cause

Solution

References

Created from <SR 3-15576171461>

Applies to:

Oracle ZFS Storage ZS5-4 - Version All Versions and later
Oracle ZFS Storage ZS5-2 - Version All Versions and later
Oracle ZFS Storage Appliance Racked System ZS5-4 - Version All Versions and later
Oracle ZFS Storage Appliance Racked System ZS5-2 - Version All Versions and later
Oracle ZFS Storage ZS4-4 - Version All Versions and later
7000 Appliance OS (Fishworks)

Symptoms

Problem Description: non-root users cannot login the BUI

Error message:

An unanticipated system error occurred:

call for param#1 to system.push failed: call for param #1 to array.create failed: invald UTF-8 byte

This may be due to transient failure or software defect. If this problem persist, contact service provider.17:52:24.928

Exception type: coXmlrpcFault
Native message: invalid UTF-8 string: illegal UTF-8 byte
Mapped file: https://10.132.208.141:215/lib/crazyolait/coError.js line 37
Mapped stack trace:

Native file: https://10.132.208.141:215/lib/crazyolait/index.js line 370
Native stack trace:
@https://10.132.208.141:215/lib/crazyolait/index.js:370:21

Additional native members:
faultCode: 33
faultString: invalid UTF-8 string: illegal UTF-8 byte

From the CLI, root can login but receives fault when trying to list users or workflows

configuration users show
maintenance workflows

akd.ak log reports the following type of errors when user attempts to login via CLI

Thu Oct 19 15:15:15 2017: unable to perform scheduled workflow processing: invalid UTF-8 string: illegal UTF-8 byte
Thu Oct 19 15:15:16 2017: unable to perform scheduled workflow processing: invalid UTF-8 string: illegal UTF-8 byte

Changes

Recent upgrade to 8.7.4, may not have contributed but worth noting.

Cause

One corrupt user stash object.

Solution

Recommended action for the customer:

You will need to engage Oracle Support, by opening a Service Request, so that Oracle Support Services can provide confirmation of this issue and then carry out the appropriate activities to resolve the issue.

Recommended actions for the Oracle Support engineer:

Remove the 'corrupt' user object from the appliance stash - see the following wiki document:

https://stbeehive.oracle.com/teamcollab/wiki/AmberRoadSupport:Identifying+corrupt+user+stash+object

If you cannot access this document engage NAS Storage-TSC for assistance

References

<NOTE:1516061.1> - Sun Storage 7000 Unified Storage System: BUI 'coXmlrpcfault' Exception - invalid UTF-8 string: illegal UTF-8 byte

Attachments

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