E5MS 46.2.0.0.1 Problem To Access The Menu "Reporting Studio"

Asset ID:	1-72-2313902.1
Update Date:	2017-10-09
Keywords:

Solution Type Problem Resolution Sure

Solution 2313902.1 : E5MS 46.2.0.0.1 Problem To Access The Menu "Reporting Studio"

Applies to:

Oracle Communications EAGLE (Software) - Version E5-MS 46.0 and later
Tekelec

Symptoms

OCEEMS user cannot access to "Reporting studio" after OCEEMS is upgraded.

WHAT IS WORKING?

root OCEEMS user does not have issues to access "Reporting studio" but another user cannot connect to Reporting Studio via E5MS Graphical User Interface.

ENVIRONMENT:

Product and Version: 46.2.0.0.1
System Name: E5-MS

Changes

Cause

Following error appears when a user has unsuccessful attempt at opening Reporting Studio:

"There are no tasks for the current registered user."

This error means that the user does not have any view assigned to it in reporting studio.

In reporting studio system permissions >> Users , this user has not been added.

Solution

Refer to Reporting Studio Install/Upgrade Guide http://docs.oracle.com/cd/E69117_01/doc.462/E69122_rev_2.pdf

Perform the Step 2 on page 14 for the problematic user which describes how to add permissions for a specific user.

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