Internal USB Stick is Not Identifiable

Asset ID:	1-72-2305953.1
Update Date:	2017-10-01
Keywords:

Solution Type Problem Resolution Sure

Solution 2305953.1 : Internal USB Stick is Not Identifiable

Applies to:

Big Data Appliance Hardware - Version All Versions and later
Linux x86-64

Symptoms

Symptoms are as below:

1. Running "lsscsi" does not output USB information.

# lsscsi

[0:0:20:0] enclosu SUN HYDE12 0343 -
[0:2:0:0] disk LSI MR9261-8i 2.13 /dev/sda
[0:2:1:0] disk LSI MR9261-8i 2.13 /dev/sdb
[0:2:2:0] disk LSI MR9261-8i 2.13 /dev/sdc
[0:2:3:0] disk LSI MR9261-8i 2.13 /dev/sdd
[0:2:4:0] disk LSI MR9261-8i 2.13 /dev/sde
[0:2:5:0] disk LSI MR9261-8i 2.13 /dev/sdf
[0:2:6:0] disk LSI MR9261-8i 2.13 /dev/sdg
[0:2:7:0] disk LSI MR9261-8i 2.13 /dev/sdh
[0:2:8:0] disk LSI MR9261-8i 2.13 /dev/sdi
[0:2:9:0] disk LSI MR9261-8i 2.13 /dev/sdj
[0:2:10:0] disk LSI MR9261-8i 2.13 /dev/sdk
[0:2:11:0] disk LSI MR9261-8i 2.13 /dev/sdl

There is no entry like [7:0:0:0] disk Unigen PSA4000 1100 /dev/sdm in the output. This indicates the internal USB is missing.

2. bdachecksw reports:

WARNING: Wrong internal USB device () : 0
INFO: Expected internal USB device () : 1
SUCCESS: eth0 interface running at full speed - 1000 MB/s
SUCCESS: Correct Linux kernel version 2.6-39-400.200 series : 2.6.39-400.264.1.el6uek.x86_64

Cause

The internal USB has faulty issue.

Solution

Try to re-seat the USB and if it does not resolve the issue, file a SR with Oracle Support to replace the faulty USB.

Attachments

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