After Rebooting The IMF Server, All IPGCH Cards Remained Down For The FCopy Function

Asset ID:	1-72-2303961.1
Update Date:	2017-09-05
Keywords:

Solution Type Problem Resolution Sure

Solution 2303961.1 : After Rebooting The IMF Server, All IPGCH Cards Remained Down For The FCopy Function

Applies to:

Oracle Communications EAGLE (Hardware) - Version EAGLE 46.3 and later
Oracle Communications Performance Intelligence Center (PIC) Software - Version 9.0.4 and later
Information in this document applies to any platform.

Symptoms

3 x FC capable cards out of 44 x cards are OFFLINE since a manual failover on the IMF side.

The 3 x cards are IPGCH cards and not IPSG cards like the other working ones

Cause

The card IPGHC did not succeed to resync with the IMF after the shutdown.

Only the IPGHC cards did not recover whereas all IPSG cards succeeded.

Solution

There are not any known bugs on this issue.

What we can say is that the Eagle releases R46.3, R46.4 and R46.5 are partially compatibles and not fully compatibles with the PIC version 10.2.

It means that not all regression tests have been performed.

If the issue occurs a next time the best is to open a PIC SR and not an Eagle SR so that they can investigate on the IMF side and see what happens during the sync phase with the IMF server.

It means the faulty cards must not be physically reseated to solve the issue before we have taken the logs.

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