SL150 Bad Drive

Asset ID:	1-72-2295063.1
Update Date:	2017-08-09
Keywords:

Solution Type Problem Resolution Sure

Solution 2295063.1 : SL150 Bad Drive

Applies to:

StorageTek SL150 Modular Tape Library - Version All Versions and later
Information in this document applies to any platform.

Question: Which hardware component(s) are experiencing the issues / errors?
Answer: Drive
Question: Have you tried to unload the tape through the host application and/or tried to issue a force dismount through any available library management application such as ACSLS?
Answer: We tried to unload the tape unsuccessfully.
Question: Have you tried resetting the drive using Web GUI?
Answer: We tried to reset the drive.
Question: Have you tried to unload the tape from the SL150 web GUI?
Answer: We tried to unload the tape from the web GUI.
Question: Have you tried to manually unload the tape from the drive?
Answer: We tried to manually unload the tape from drive.

Symptoms

9024 Error on Operator panel

Tape stuck in a drive

Drive is bad. Reseated the drive and it is still going to a bad state.

Cause

This error was found under the drive health of the drive dump:

Tape Alert : Hard Error, Medium, Unrecoverable Mechanical Cartridge Failure, Loading or Threading Failure, Unrecoverable Unload Failure.

Solution

Drive needs to be replaced.

The SL150 logs show that the bridge drive has caused a 9024 (Bridge Drive Failure) error. A drive dump from the bridge drive right after the SL150 reports the 9024 error is required to further troubleshoot this issue.
If this SR was auto-closed, then please reopen the SR and attach the drive dump to the SR for analysis.

Applies to:

StorageTek SL150 Modular Tape Library - Version All Versions and later
1-914CU

Attachments

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