T10000 - SLConsole Shows Drive Not Powered

Asset ID:	1-72-2294989.1
Update Date:	2017-08-09
Keywords:

Solution Type Problem Resolution Sure

Solution 2294989.1 : T10000 - SLConsole Shows Drive Not Powered

Applies to:

Sun StorageTek T10000 Tape Drive - Version All Versions and later
Information in this document applies to any platform.

Symptoms

This problem affects both SL8500 and SL3000. If the drive is powered off using the CLI command the following symptoms will be observed:

SLC shows the T10000 tray with a "Drive Not Powered" status.

If the drive is power cycled then the power led on the back of the tray will blink green and the drive will not power up.

If the drive is manually powered off using CLI commands it will look like this if you issue the CLI drive print command:

SL8500> drive print 1,4,2,1,3

requestId

requestId 130401

Attributes Device 1,4,2,1,3
Device State Not Powered

Drive Status not Communicating

Drive Type T10000c

Firmware Version 3.63.101-5.50

Interface Type Fibre

In Use false

Ip Address N/A

Serial Number 576004000575

State offline

Status warn

Tray Serial Number 531000102094

Tray Status ok

Vendor StorageTek

Wwn 50:01:04:f0:00:xx.xx:xx

Object Drive 1,4,2,1,3

Done

Failure Count 0

Success Count 1

COMPLETED

SL8500>

Cause

One possible cause is that the drive tray was powered off using a CLI command. Some customers will power off the tray using CLI if a drive has a problem. In 1 case a drive was replaced but the SLC status showed "Drive Not Powered" status and would not come online to the application.

Solution

Ensure that the drive tray is powered on from SLConsole. This can affect HBD and possibly LOD trays.

You will need a network connection into the library. The customer should be able to SSH into the library. The FE can connect to the library with their laptop to obtain a CLI connection.

Use the Drive Power CLI command to ensure the drive tray is powered on.

syntax:

drive power on | off <drive address>

example: drive power on 1,4,2,1,3

Check the drive status

syntax:

drive print <drive address> | *

example:

drive print 1,4,2,3,1

SL8500> drive print 1,4,2,1,3

requestId

requestId 124001

Attributes Device 1,4,2,1,3
Device State Ready

Drive Status empty

Drive Type T10000c

Firmware Version 3.63.101-5.50

Interface Type Fibre

In Use false

Ip Address 10.80.53.136

Serial Number 576004000575

State online

Status ok

Tray Serial Number 531000102094

Tray Status ok

Vendor StorageTek

Wwn 50:01:04:f0:00:91:56:5d

Object Drive 1,4,2,1,3

Done

Failure Count 0

Success Count 1

Check the drive tray status:

driveTray status <drive address> | *

example:

SL8500> driveTray status 1,4,2,1,3

requestId

requestId 123901

Attributes Drive Power Supply Ok true
Fan Ok true

Fault Led On false

Fpga Version HBD-17

Power Supply48v Ok true

Present true

Seated true

Temp Ok true

Object Drive 1,4,2,1,3

Done

Failure Count 0

Success Count 1

COMPLETED

SL8500>

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