| Asset ID: |
1-72-2292580.1 |
| Update Date: | 2017-09-18 |
| Keywords: | |
Solution Type
Problem Resolution Sure
Solution
2292580.1
:
FRU For Oracle® Storage 12 Gb SAS PCIe RAID HBA, Internal: 16 Port HBA Model 7116970 Firmware Gives Up On HDD Too Early During Power On
| Related Items |
- Oracle Server X7-2
- Oracle Server X7-2L
|
| Related Categories |
- PLA-Support>Sun Systems>x86>Engineered Systems HW>SN-x64: EXADATA
|
In this Document
Applies to:
Oracle Server X7-2 - Version All Versions and later
Oracle Server X7-2L - Version All Versions and later
Information in this document applies to any platform.
Symptoms
HDD listed as failed after FRU replacement of SAS HBA Model 7116970.
# ./storcli64 /c0/e252/sall show
Controller = 0
Status = Success
Description = Show Drive Information Succeeded.
Drive Information :
=================
----------------------------------------------------------------------------
EID:Slt DID State DG Size Intf Med SED PI SeSz Model Sp Type
----------------------------------------------------------------------------
252:0 30 Onln 0 8.909 TB SAS HDD N N 512B H7210A520SUN010T U -
252:1 31 Onln 0 8.909 TB SAS HDD N N 512B H7210A520SUN010T U -
252:2 29 Onln 1 8.909 TB SAS HDD N N 512B H7210A520SUN010T U -
252:3 28 Onln 1 8.909 TB SAS HDD N N 512B H7210A520SUN010T U -
252:4 34 Onln 1 8.909 TB SAS HDD N N 512B H7210A520SUN010T U -
252:5 35 Onln 2 8.909 TB SAS HDD N N 512B H7210A520SUN010T U -
252:6 33 Onln 3 8.909 TB SAS HDD N N 512B H7210A520SUN010T U -
252:7 32 Onln 4 8.909 TB SAS HDD N N 512B H7210A520SUN010T U -
252:8 25 Onln 5 8.909 TB SAS HDD N N 512B H7210A520SUN010T U -
252:9 27 Onln 6 8.909 TB SAS HDD N N 512B H7210A520SUN010T U -
252:10 26 UBad - 0 KB SAS HDD N N 512B H7210A520SUN010T U -
252:11 24 Onln 7 8.909 TB SAS HDD N N 512B H7210A520SUN010T U -
----------------------------------------------------------------------------
EID-Enclosure Device ID|Slt-Slot No.|DID-Device ID|DG-DriveGroup
DHS-Dedicated Hot Spare|UGood-Unconfigured Good|GHS-Global Hotspare
UBad-Unconfigured Bad|Onln-Online|Offln-Offline|Intf-Interface
Med-Media Type|SED-Self Encryptive Drive|PI-Protection Info
SeSz-Sector Size|Sp-Spun|U-Up|D-Down|T-Transition|F-Foreign
UGUnsp-Unsupported|UGShld-UnConfigured shielded|HSPShld-Hotspare shielded
CFShld-Configured shielded|Cpybck-CopyBack|CBShld-Copyback Shielded
# ./storcli64 /c0/e252/s10 show all
Controller = 0
Status = Failure
Description = Show Drive Information Failed.
Detailed Status :
===============
----------------------------------
Drive Status ErrCd ErrMsg
----------------------------------
/c0/e252/s10 Failure 46 -
----------------------------------
Changes
In order to meet the product release date, FRUs for SAS HBA Model 7116970 were stocked to spares with this known issue in firmware version 4.720.00-8219. As a best practice, FRUs are expected to be updated to the latest firmware available upon installation.
Cause
Firmware was only allowing 64 seconds for the HDD to respond with DRIVE_READY in response to Test Unit Ready request issued every two seconds following PWR_GRANT in response to PWR_REQ from the HDD.
Solution
MegaRAID version 6.13.1 with firmware version 4.720.00-8253 or later has been modified from 32 to 64 Test Unit Ready request in order to allow additional time for the HDD to respond with PWR_DONE.
Verify the current firmware version installed on the controller using the firmware update utility included with Oracle Hardware Maintenance Pack.
# fwupdate list controller
==================================================
CONTROLLER
==================================================
ID Type Manufacturer Model Product Name FW Version BIOS Version EFI Version FCODE Version Package Version NVDATA Version XML Support
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------
c0 SAS LSI Logic 0x00ce Avago MegaRAID SAS 9361-1 4.720.00-8219 6.34.01.0 06.22.02.02 4.19.08.00 - - N/A
Download and install the latest firmware for SAS HBA Model 7116970 available in the Oracle Server Firmware Pack under the Firmware/SAS9361-16i directory.
# fwupdate update all -x metadata.xml
The following components will be upgraded as shown:
==========================================================
ID Priority Action Status Old Firmware Ver. Proposed Ver. New Firmware Ver. System Reboot
------------------------------------------------------------------------------------------------------------------------
c0 1 Check FW Success 4.720.00-8219 4.720.00-8253 N/A System Reset
Do you wish to process all of the above component upgrades? [y/n]? y
Updating c0: Success
Sleeping for 30 seconds for component to recover
Reboot the system.
# fwupdate list controller
==================================================
CONTROLLER
==================================================
ID Type Manufacturer Model Product Name FW Version BIOS Version EFI Version FCODE Version Package Version NVDATA Version XML Support
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------
c0 SAS LSI Logic 0x00ce Avago MegaRAID SAS 9361-1 4.720.00-8253 6.34.01.0 06.22.02.02 4.19.08.00 - - N/A
References
<BUG:26074511> - X7 HBA/EXPANDER HAVING AN OUTSTANDING PWR_GRANT & REC DRIVE POWERCYCLE
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