DSR PMAC Does not Show All Information for TVOE Guests Under Software Inventory

Asset ID:	1-72-2286244.1
Update Date:	2017-07-17
Keywords:

Solution Type Problem Resolution Sure

Solution 2286244.1 : DSR PMAC Does not Show All Information for TVOE Guests Under Software Inventory

Applies to:

Oracle Communications Diameter Signaling Router (DSR) - Version DSR 7.0 and later
Tekelec

Symptoms

DSR PMAC Does not Show All Information for TVOE Guests Under Software Inventory.

Changes

Cause

The issue is due to authentication failure by PMAC to login to the TVOE using the user tvoeadmin.

In /var/TKLC/appw/logs/Process/AppWorksGui.log following authentication failure errors can be seen:

1497038964:3038688:7476:2:[:/auth/index/login:1497038964]:Authentication failure: Supplied credential is invalid.
1497039347:3037400:7479:2:[272:/vm/manage/index:1497039347]:In Vm_ManageController::indexAction
1497039385:3037424:7485:2:[272:/pmacadmin/credentials/snmpCredentials:1497039385]:In Pmacadmin_CredentialsController::snmpcredentialsAction

Solution

Login to PMAC and check in DB what should be the password for user tvoeadmin.
Use following command to check the password that is set up in system for user tvoeadmin. This password is not supposed to be used by customer and generally should not be changed.

[root@PMAC ~]# /usr/bin/mysql -psmp-$((6**8)) ConfigDB -e 'select user,name,aes_decrypt(passblob,96951758924) as password from credentials'
Warning: Using a password on the command line interface can be insecure.
+---------------+------------------+--------------+
| user          | name             | password     |
+---------------+------------------+--------------+
| Administrator | oaUser           | Telefonica01 |
| manage        | msa2012fc        | !manage      |
| platcfg       | tpdPlatCfg       | TSm3n00$     |
| soapWsseUser | sysmgmtWSSEUser | $0ap279936   |
| tvoeadmin     | tvoeUser         | !r1shK!ltz   |
| pmacop        | remoteBackupUser | pmacop       |
| root          | oobUser          | L!nk1nPark   |
| tpdProvd      | tpdProvd         | reM0te(md    |
|               | backupPassword   | S@veM3!      |
+---------------+------------------+--------------+
Login to TVOE as user root
Run command:
passwd tvoeadmin
Enter the new pasword identified in step 1 for user tvoeadmin. Re-enter the new password. This will set up the password for user tvoeadmin on TVOE to the value that is configured at the PMAC.
Go to Software inventory >> Press Refresh

If in a case that the TVOE is on a Rack Mount Server (RMS) then it needs to be added in hardware inventory as well. For that purpose perform below mentioned steps:

Confirm the iLO IP, username and password for TVOE
Go to PMAC GUI >> Hardware Configuration >> Add RMS
Enter the TVOE iLO IP, iLO username, iLO password and save

References

<NOTE:2099396.1> - PMAC Software Inventory Does Not Display All Information
<NOTE:2198368.1> - Platform Management & Configuration (PM&C) Server Virtual Machine (VM) Management Screen Does Not Show a Rebuilt Tekelec Virtual Operating Environment (TVOE) Server

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