SL8500 - SLConsole is Not Generating Log Snapshot

Asset ID:	1-72-2284370.1
Update Date:	2017-07-27
Keywords:

Solution Type Problem Resolution Sure

Solution 2284370.1 : SL8500 - SLConsole is Not Generating Log Snapshot

Applies to:

Sun StorageTek SL8500 Modular Library System - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.

SLConsole version 6.65
SL8500 firmware: FRS_8.51

Symptoms

The customer can not generate log snapshot via SLConsole and no return error.

Via CLI command is getting messages error below:

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2017.06.26 15:55:16 =~=~=~=~=~=~=~=~=~=~=~=

SL8500>
SL8500> log snapshot status
Currently no snapshot logs exist.
COMPLETED

SL8500> log recoveryDataCollection
Recovery data collection complete and available for log snapshot.
COMPLETED

SL8500> log snapshot clear
Snapshot logs have been successfully cleared.
COMPLETED

SL8500> log snapshot all
This may take a long time in a busy system. Please stand by...
requestId

requestId 1

Error Number 3040
Text Error: log snapshot or code load in progress, run log snapshot clear to clear the logs or wait until code load is complete

Done

Failure Count 1

Success Count 0
COMPLETED

SL8500> exit
COMPLETED

Cause

No changes.

Solution

Workaround: Reboot of the SL8500 according action plan below.

Procedure to reboot the controller (HBC card) of the SL8500.

1. Have customer put the Libraries (LSMs) offline of those SL8500.
----> Attention: During Reboot process the library will stop the mounts but the tape drives that were already mounted will continue working. If you want to have guaranties of without erros messages, is better put all drive offline.
2. With library offline, Press EPO Bottom (Red Bottom) in front of SL8500 (Keypad Switches).
3. Go to back of the SL8500 and power off the four circuit breakers (White Bottom).
4. Wait for the controller power off of all LEDs of the ECM.
5. Power up the four circuit breakers (White Bottom).
6. Wait approximately 15 minutes for ECM start.
7. Press the EPO on front of SL8500 (Keypad Switches).
8. Wait for the SL8500 to complete the initialization. Check SLConsole for all Devices to be Green.
9. Return the libraries online.
10. Run log snapshot all and send to SR for analysis.

Solution:

Correction is in the firmware FRS_8.60.

References

<NOTE:2078402.1> - SL500/SL3000/SL8500 - SLConsole Reports "Log Snapshot is Not Available"

Attachments

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