SL3000/IBM LTO6 - 3955 "Error from device Code: 604 - Drive is not functional", Data=|CDATA|drive 1,1,4,1,1: getState FAILED, resultCode = 6402| notCommunicating

Asset ID:	1-72-2281427.1
Update Date:	2017-06-29
Keywords:

Solution Type Problem Resolution Sure

Solution 2281427.1 : SL3000/IBM LTO6 - 3955 "Error from device Code: 604 - Drive is not functional", Data=|CDATA|drive 1,1,4,1,1: getState FAILED, resultCode = 6402| notCommunicating

Applies to:

IBM LTO6 Tape Drive - Version All Versions and later
Sun StorageTek SL3000 Modular Library System - Version All Versions and later
Information in this document applies to any platform.

Symptoms

SL3000/SLConsole the drive is showing not Communicating.
The customer lost connection between backup software and tape drive.

Cause

Drive BAY 1 not communicating.

1.1.4.1.1 1 10WT036704 0464970+1404D70118 IbmUltrium6 IBM notCommunicating G350 ok N/A

2017-06-19T07:52:36.358 error 1.1.4.1.1 3955 "Error from device Code: 604 - Drive is not functional", Data=|CDATA|drive 1,1,4,1,1: getState FAILED, resultCode = 6402| notCommunicating
2017-06-19T07:52:39.131 warn 1.0.0.0.0 9995 "Reboot requested - local request", parameters="client=localhost, device=1,1,4,1,1, requester=default, complexWide=false"
2017-06-19T07:52:39.146 error 1.1.4.1.1 3204 "System error - Invalid state transition", state=Error transtion=Vary offline reboot
2017-06-19T08:03:43.335 error 1.1.4.1.1 3955 "Error from device Code: 604 - Drive is not functional", Data=|CDATA|drive 1,1,4,1,1: Power up FAILED, resultCode = 6411 (state = inoperative)|| reboot

Solution

1. Tried the reboot of the drive and the still occurring.

2. Re-plugged all connectors in the Drive Tray and solved the problem.

Attachments

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