SL8500 - Robot And Elevator Are Offline, 5036 and 5031 Errors, "Failure From Elevator Code: 701

Asset ID:	1-72-2278906.1
Update Date:	2017-07-14
Keywords:

Solution Type Problem Resolution Sure

Solution 2278906.1 : SL8500 - Robot And Elevator Are Offline, 5036 and 5031 Errors, "Failure From Elevator Code: 701

Applies to:

Sun StorageTek SL8500 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

ERROR
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Robot 1,4,0,1,0 is offline and Elevator 1,0,14,2,0 is offline

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot properly use the robot and elevator.

Robot errors reported on SPLAT:

5036 "Mechanism must be initialized prior to accepting a motion command"
5051 "A low voltage condition has been detected on the servo motor power"

Elevator errors reported on SPLAT:

"Failure from elevator Code: 701 - Move failed - Device inoperative", Data=<response sequence="21" final="true"><command>initialize</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>7012</resultCode><resultText><!|CDATA|Bad init range for vaderb: actual=14 mils, expected=56869 +/- 600

7012 "The range of motion on initialization is not within specification

Cause

Found elevator and cap assembly offline along with multiple robots down.

Checked Elevator assembly and found right elevator motor is seized.

Solution

Replace elevator motor.

Attachments

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