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Asset ID: 1-72-2272767.1
Update Date:2017-06-06
Keywords:

Solution Type  Problem Resolution Sure

Solution  2272767.1 :   E5MS Service Does not Start on Standby Server  


Related Items
  • Oracle Communications EAGLE (Hardware)
  •  
Related Categories
  • PLA-Support>Sun Systems>CommsGBU>Global Signaling Solutions>SN-SND: Tekelec EMS
  •  




In this Document
Symptoms
Changes
Cause
Solution
References


Created from <SR 3-15020985521>

Applies to:

Oracle Communications EAGLE (Hardware) - Version E5-MS 45.0 and later
Tekelec

Symptoms

During service activation for standby E5-MS following problem occured:

[root@E5msStb data]# service e5msService start
Starting E5-MS server...
Starting mysql
/
bin/safe_mysqld: line 199: my_print_defaults: command not found
bin/safe_mysqld: line 204: my_print_defaults: command not found
nohup: redirecting stderr to stdout
Starting mysqld daemon with databases from /Tekelec/WebNMS/mysql/data
Please sync the MySql servers before starting E5-MS server
[root@E5msStb data]# STOPPING server from pid file /Tekelec/WebNMS/mysql/data/E5msStb.tt-tim.tr.pid
170529 17:34:40 mysqld ended

Changes

 

Cause

Login to Mysql and check the status of replication by following command:

SHOW SLAVE STATUS \G;

As replication is broken; so the secondary Server cannot get the status of Primary Server and hence active/standby mode cannot be enabled.

Solution

  1. Take DB backup on primary
  2. FTP to secondary
  3. Restore Secondary with DB received from Primary
  4. Establish replication betweeen servers
  5. Start e5ms application on secondary.

Follow these steps as mentioned in the following customer documentation:

E5MS Install Upgrade Guide >> APPENDIX F. PROCEDURE TO SETUP FAILOVER from http://docs.oracle.com/cd/E78335_01/doc.463/E78337_rev_3.pdf
 

References

http://docs.oracle.com/cd/E78335_01/doc.463/E78337_rev_3.pdf

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