SL8500 - All Robots Go Offline, HBC Card Not Communicating, HBT Card in Standby

Asset ID:	1-72-2272166.1
Update Date:	2018-05-17
Keywords:

Solution Type Problem Resolution Sure

Solution 2272166.1 : SL8500 - All Robots Go Offline, HBC Card Not Communicating, HBT Card in Standby

Applies to:

Sun StorageTek SL8500 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

SL8500 looses internal and external communication.

Changes

Cause

HBC can not boot because there are too many temporary files in the configuration directory.

An indication for this is to check on the HBC card RSVD port output during boot up sequence for a message like:

Warning: loading idcard_physmap will taint the kernel: forced load
See http://www.tux.org/lkml/#export-tainted for information about tainted modules
root: /etc/rc.d/rc3.d/S12hbc_master: mounts
root: Secure key mounted successfully
/etc/init.d/secure_key_init.sh: echo: Argument list too long

At the same time we had bent pins in the HBM card (EM motherboard) which did require replacement of HBT card and HBM module card.

Solution

Suggest replacing the HBK, HBCR and HBT at once to get a known good starting point and in this case to get the HBCR2 and HBT2 card out of this library since it is a RoHs 2006 library.

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