| Asset ID: |
1-72-2270360.1 |
| Update Date: | 2017-05-31 |
| Keywords: | |
Solution Type
Problem Resolution Sure
Solution
2270360.1
:
HP LTO - Tape Drive Is Down, 3955 "Error from device Code: 604 - Drive is not functional"
| Related Categories |
- PLA-Support>Sun Systems>TAPE>Tape Hardware>SN-TP: OEM Drive and Library
|
In this Document
Oracle Confidential PARTNER - Available to partners (SUN).
Reason: Confidential for service personnel
Created from <SR 3-14881764711>
Applies to:
HP LTO5 Tape Drive - Version All Versions and later
Information in this document applies to any platform.
Symptoms
Tape Drive Is Down, 3955 "Error from device Code: 604 - Drive is not functional"
Device Id : 1,1,2,1,2
State
Health State : error
Device State : Error
Access State : offline
Drive State : notCommunicating
Drive needs cleaning : false
Drive Last Autocleaned : Unknown
Host Activity : false
Drive Tray State : ok
Drive Over Temp : false
2017-05-10T21:43:21.276 error 1.1.2.1.2 3955 "Error from device Code: 601 - Drive is loaded", Data=<response sequence="104616" final="true"><command>rewindUnload</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6441</resultCode><resultText><!|CDATA|drive 1,1,2,1,2: rewindUnload FAILED - drive is loaded (cartLabel = 010205L5, driveType = HpUltrium5, driveFirmware = I6NS-019.361)||></resultText><operationalState>601</operationalState></resultStatus><needsCleaning>false</needsCleaning><recordingFormat>0</recordingFormat><encryptionStatus>0</encryptionStatus><volSafeIndicator>0</volSafeIndicator><driveError>0</driveError><mediaError>0</mediaError><mirOutOfSync>0</mirOutOfSync><cartMaintenanceRequired>0</cartMaintenanceRequired><faultSymptomCode></faultSymptomCode><driveLifePercent>0</driveLifePercent><cartridgeWarrantyPercent>0</cartridgeWarrantyPercent><cartridgeLifePercent>0</cartridgeLifePercent><driveLoadLimit>0< move root scsi0 198801
2017-05-10T21:43:21.298 error 1.1.2.1.2 1107 "Drive not unloaded for fetch - on rewindUnload" move root scsi0 198801
2017-05-10T21:43:59.969 error 1.1.2.1.2 1320 "Drive communication time-out 1,1,2,1,2" internal root default 0
2017-05-11T12:10:18.412 error 1.1.2.1.2 3955 "Error from device Code: 604 - Drive is not functional", Data=<response sequence="106102" final="true"><command>getState</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6406</resultCode><resultText><!|CDATA|drive 1,1,2,1,2: getState FAILED, resultCode = 6406||></resultText><operationalState>604</operationalState></resultStatus><driveState>notCommunicating</driveState><needsCleaning>false</needsCleaning><hostActivity>false</hostActivity><overTemp>false</overTemp><validationInProg>false</validationInProg></result></response> queryTable root default 211301
2017-05-11T12:10:47.402 error 1.1.2.1.2 3955 "Error from device Code: 604 - Drive is not functional", Data=<response sequence="106107" final="true"><command>getDriveConfig</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6406</resultCode><resultText><!|CDATA|drive 1,1,2,1,2: getDriveConfig FAILED, resultCode = 6406||></resultText><operationalState>604</operationalState></resultStatus><driveWwn>N/A</driveWwn><portAWwn>N/A</portAWwn><portBWwn>N/A</portBWwn><portALoopId>auto</portALoopId><portBLoopId>auto</portBLoopId><portASpeed>N/A</portASpeed><portBSpeed>N/A</portBSpeed><portALinkStatus>N/A</portALinkStatus><portBLinkStatus>N/A</portBLinkStatus><dualPort>true</dualPort><portAEnabled>true</portAEnabled><portBEnabled>true</portBEnabled></result></response> queryTable root default 211401
2017-05-11T12:10:47.438 error 1.1.2.1.2 1303 "Failure from drive Code: 604 - Drive is not functional", Data:=<response sequence="106107" final="true"><command>getDriveConfig</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6406</resultCode><resultText><!|CDATA|drive 1,1,2,1,2: getDriveConfig FAILED, resultCode = 6406||></resultText><operationalState>604</operationalState></resultStatus><driveWwn>N/A</driveWwn><portAWwn>N/A</portAWwn><portBWwn>N/A</portBWwn><portALoopId>auto</portALoopId><portBLoopId>auto</portBLoopId><portASpeed>N/A</portASpeed><portBSpeed>N/A</portBSpeed><portALinkStatus>N/A</portALinkStatus><portBLinkStatus>N/A</portBLinkStatus><dualPort>true</dualPort><portAEnabled>true</portAEnabled><portBEnabled>true</portBEnabled></result></response> queryTable root default 211401
2017-05-11T12:14:08.854 error 1.1.2.1.2 3955 "Error from device Code: 604 - Drive is not functional", Data=<response sequence="106111" final="true"><command>getState</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6406</resultCode><resultText><!|CDATA|drive 1,1,2,1,2: getState FAILED, resultCode = 6406||></resultText><operationalState>604</operationalState></resultStatus><driveState>notCommunicating</driveState><needsCleaning>false</needsCleaning><hostActivity>false</hostActivity><overTemp>false</overTemp><validationInProg>false</validationInProg></result></response> queryTable root default 211501
2017-05-11T12:16:54.565 error 1.1.2.1.2 3955 "Error from device Code: 604 - Drive is not functional", Data=<response sequence="106121" final="true"><command>getDriveConfig</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6406</resultCode><resultText><!|CDATA|drive 1,1,2,1,2: getDriveConfig FAILED, resultCode = 6406||></resultText><operationalState>604</operationalState></resultStatus><driveWwn>N/A</driveWwn><portAWwn>N/A</portAWwn><portBWwn>N/A</portBWwn><portALoopId>auto</portALoopId><portBLoopId>auto</portBLoopId><portASpeed>N/A</portASpeed><portBSpeed>N/A</portBSpeed><portALinkStatus>N/A</portALinkStatus><portBLinkStatus>N/A</portBLinkStatus><dualPort>true</dualPort><portAEnabled>true</portAEnabled><portBEnabled>true</portBEnabled></result></response> queryTable root default 211901
2017-05-11T12:16:54.602 error 1.1.2.1.2 1303 "Failure from drive Code: 604 - Drive is not functional", Data:=<response sequence="106121" final="true"><command>getDriveConfig</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6406</resultCode><resultText><!|CDATA|drive 1,1,2,1,2: getDriveConfig FAILED, resultCode = 6406||></resultText><operationalState>604</operationalState></resultStatus><driveWwn>N/A</driveWwn><portAWwn>N/A</portAWwn><portBWwn>N/A</portBWwn><portALoopId>auto</portALoopId><portBLoopId>auto</portBLoopId><portASpeed>N/A</portASpeed><portBSpeed>N/A</portBSpeed><portALinkStatus>N/A</portALinkStatus><portBLinkStatus>N/A</portBLinkStatus><dualPort>true</dualPort><portAEnabled>true</portAEnabled><portBEnabled>true</portBEnabled></result></response> queryTable root default 211901
2017-05-11T12:18:16.335 error 1.1.2.1.2 3955 "Error from device Code: 604 - Drive is not functional", Data=<response sequence="106126" final="true"><command>getState</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6406</resultCode><resultText><!|CDATA|drive 1,1,2,1,2: getState FAILED, resultCode = 6406||></resultText><operationalState>604</operationalState></resultStatus><driveState>notCommunicating</driveState><needsCleaning>false</needsCleaning><hostActivity>false</hostActivity><overTemp>false</overTemp><validationInProg>false</validationInProg></result></response> queryTable root default 212201
2017-05-11T12:25:33.858 error 1.1.2.1.2 3955 "Error from device Code: 604 - Drive is not functional", Data=<response sequence="106138" final="true"><command>getState</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6406</resultCode><resultText><!|CDATA|drive 1,1,2,1,2: getState FAILED, resultCode = 6406||></resultText><operationalState>604</operationalState></resultStatus><driveState>notCommunicating</driveState><needsCleaning>false</needsCleaning><hostActivity>false</hostActivity><overTemp>false</overTemp><validationInProg>false</validationInProg></result></response> checkoutDiag root default 212301
Cause
Defective drive
Solution
Replace drive.
How to Remove / Replace a Tape Drive in SL3000 Library:ATR:1364700.1:2 (Doc ID 1364700.1)
References
<NOTE:1431753.1> - SL3000/SL8500 - Log SnapShot TOI ( Transfer of Information ) - Version 5
<NOTE:2006130.1> - HP LTO - How To Retrieve Drive Dumps From HP LTO Drives Over the Service Ethernet Port with the HP LTT Tool
<NOTE:1933727.1> - SL500/SL3000/SL8500 – How to Collect Information Using SL Console
Attachments
This solution has no attachment
