SL150 - Tape Library Fails To Open CAP Magazine (Bad Spring Eject)

Asset ID:	1-72-2264744.1
Update Date:	2017-07-06
Keywords:

Solution Type Problem Resolution Sure

Solution 2264744.1 : SL150 - Tape Library Fails To Open CAP Magazine (Bad Spring Eject)

Applies to:

StorageTek SL150 Modular Tape Library - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

When asking the library to open mailslot, it moves and clicks, but failed to pop open.

O,0201,2017-05-08T15:40:27.330,9080,MAG_OPEN_OR_UNLATCHED,1,Module 1 Left Magazine,2,Module 1 Chassis,3,Robot,,,,,Close magazine. Reseat/replace controller. Inspect/replace module chassis
C,0201,2017-05-08T15:41:00.345,9080,MAG_OPEN_OR_UNLATCHED,,,,,,,,,,,Resolved
O,0202,2017-05-08T15:41:01.345,9080,MAG_OPEN_OR_UNLATCHED,1,Module 2 Left Magazine,2,Module 2 Chassis,3,Module 2 Controller,,,,,Close magazine. Reseat/replace controller. Inspect/replace module chassis
C,0202,2017-05-08T15:41:39.360,9080,MAG_OPEN_OR_UNLATCHED,,,,,,,,,,,Resolved
O,0203,2017-05-08T15:41:41.361,9080,MAG_OPEN_OR_UNLATCHED,1,Module 2 Right Magazine,2,Module 2 Chassis,3,Module 2 Controller,,,,,Close magazine. Reseat/replace controller. Inspect/replace module chassis
C,0203,2017-05-08T15:42:25.377,9080,MAG_OPEN_OR_UNLATCHED,,,,,,,,,,,Resolved
O,0204,2017-05-08T15:42:27.377,9080,MAG_OPEN_OR_UNLATCHED,1,Module 3 Left Magazine,2,Module 3 Chassis,3,Module 3 Controller,,,,,Close magazine. Reseat/replace controller. Inspect/replace module chassis
C,0204,2017-05-08T15:43:09.389,9080,MAG_OPEN_OR_UNLATCHED,,,,,,,,,,,Resolved
O,0205,2017-05-08T15:43:09.390,9080,MAG_OPEN_OR_UNLATCHED,1,Module 3 Right Magazine,2,Module 3 Chassis,3,Module 3 Controller,,,,,Close magazine. Reseat/replace controller. Inspect/replace module chassis
C,0205,2017-05-08T15:43:47.397,9080,MAG_OPEN_OR_UNLATCHED,,,,,,,,,,,Resolved
O,0206,2017-05-08T15:43:48.397,9080,MAG_OPEN_OR_UNLATCHED,1,Module 4 Left Magazine,2,Module 4 Chassis,3,Module 4 Controller,,,,,Close magazine. Reseat/replace controller. Inspect/replace module chassis
C,0206,2017-05-08T15:44:24.409,9080,MAG_OPEN_OR_UNLATCHED,,,,,,,,,,,Resolved
O,0207,2017-05-08T15:44:25.409,9080,MAG_OPEN_OR_UNLATCHED,1,Module 4 Right Magazine,2,Module 4 Chassis,3,Module 4 Controller,,,,,Close magazine. Reseat/replace controller. Inspect/replace module chassis
C,0207,2017-05-08T15:45:06.418,9080,MAG_OPEN_OR_UNLATCHED,,,,,,,,,,,Resolved

Cause

Magazine spring issue

Solution

- Open the magazine from web browser.
- Check magazine is open or not.
- Try to open manually.

Procedure to open the magazine:

1. Power down the library.
2. Insert the hex key, provided in the installation kit (or you can use a straightened paperclip if needed), into the access hole at the lower inside corner of the cartridge magazine.
3. Align the hex key parallel to the magazine face.
4. Push the tool slowly into the access hole to engage the latch located behind the touch screen, and hold the hex key in place.

- Reseat the magazine.
- Hard reboot the library.

Attachments

This solution has no attachment