IBM LTO - Reported 3337/3357 Error Code Over Threshold, Load Errors

Asset ID:	1-72-2262368.1
Update Date:	2017-05-05
Keywords:

Solution Type Problem Resolution Sure

Solution 2262368.1 : IBM LTO - Reported 3337/3357 Error Code Over Threshold, Load Errors

Applies to:

Sun StorageTek SL8500 Modular Library System - Version All Versions and later
IBM LTO3 Tape Drive - Version All Versions and later
IBM LTO4 Tape Drive - Version All Versions and later
IBM LTO5 Tape Drive - Version All Versions and later
IBM LTO2 Tape Drive - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Warning Reason(s): failures_on_multiple_media

Drive_Bay59(1.1.-1.1.2)

3287 - (1X)
Device transitioned to not ready, address=(Drive_Bay59)1,1,-1,1,2
(Errors Started - 2017-04-06 22:59:52 Errors Stopped - 2017-04-06 22:59:52)

3337 - (25X)
Drive load failed due to media error, hliLsm=0

3357 - (1X)
Drive Cannot Load Cartridge, hliLsm=0

VOLSERS seen in 3357 messages: HZ1267L3 (x1)
(Errors Started - 2017-04-11 07:02:18 Errors Stopped - 2017-04-11 07:02:18)

3955 - (29X)
Error from device Code: 605 - Drive media error, drive 1,1,-1,1,2: load FAILED with mediaError: (driveType = IbmUltrium3, driveFirmware = 93G0, sn = 1210213955)
Error from device Code: 603 - Drive cartridge is present, drive 1,1,-1,1,2: load FAILED resultCode = 6415, (driveType = IbmUltrium3, driveFirmware = 93G0, sn = 1210213955)

3992 - (27X)
Warning from device, drive 1,1,-1,1,2: load Successful (sn = 1210213955)
Warning from device, drive 1,1,-1,1,2: rewindUnload Successful
Warning from device, drive 1,1,-1,1,2: load Successful with mediaError: , fsc: (sn = 1210213955)
Warning from device, drive 1,1,-1,1,2: rewindUnload Successful with mediaError: ,

Cause

Drive load errors.

Solution

Replace defective tape drive.

SL8500 - How to Remove and Replace a Tape Drive in SL8500 Library (Doc ID 2180418.1)

Applies to:

Sun StorageTek SL8500 Modular Library System
1-914CU

Attachments

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