T10000C - SNO FSC: 091F

Asset ID:	1-72-2258392.1
Update Date:	2018-03-01
Keywords:

Solution Type Problem Resolution Sure

Solution 2258392.1 : T10000C - SNO FSC: 091F

Applies to:

StorageTek T10000C Tape Drive - Version All Versions and later
Information in this document applies to any platform.

Symptoms

T10000c Version: 3.62.111-5.50 Last Updated 2017-03-08 16:39:39

2017-03-08 15:21:35 Interface Type: FIBRE
Drive SNO FSC is 091f
(FSC Exact Match Found)
FSC: 091F KER_FSC_TT_DATA_ACCESS_EXCEPTION
MIM Code: INOPERABLE
FRU: MICROCODE CONF: 100%
Summary: |INVALID UCODE |DATA RECEIVED | *** |
Field Text:
Synchronous trap, the cause is Data Access Exception.
Total Contact Distance | 16642612 Meters || Reset when drive re-manufactured. | (includes high speed component)
Clean Threshold | 10000000 Meters
Times Cleaned | 9 || (does not inlcude Pseudo Cleans).
Power On Hours | 1634 || Total time drive has been powered on.
Loads OK | 4194
Load Errors | 0
----------------

ip_address : 10.221.2.201
subnet_mask : 255.255.255.0
default_route : 10.221.2.1
dhcp_ip_address: 0.0.0.0

mim_flags : 01000006
tape_alerts : 00000000
mim_specific_perm : 0000
mim_specific_fsc : 0000
location_acs : 00
location_lsm : 00
location_panel : 00
location_drive : 00

SNMP Manager List (snmp_manager_ips):
0: 10.221.90.13
1: 0.0.0.0
2: 0.0.0.0
3: 0.0.0.0
4: 0.0.0.0
5: 0.0.0.0
6: 0.0.0.0
7: 0.0.0.0
8: 0.0.0.0
9: 0.0.0.0
10: 0.0.0.0
11: 0.0.0.0
12: 0.0.0.0
13: 0.0.0.0
14: 0.0.0.0
15: 0.0.0.0
nodeName: T10000-004005419

2017-03-08 15:21:35 (SA-363) A drive fatal error (SNO) has occurred. These SNO (Should Not Occur) errors will cause the drive to stop communicating with the host and automatically force a drive dump. The drive will come back online after it IPLs. This action will cause the current tape job to terminate. Engage an L2 Tape Domain engineer to investigate and open a bug as this drive is running on current microcode.

Current Available Microcode: 3.62.112
Drive Microcode When the Failure Occurred: 3.62.111
SNO FSC: 091f

Changes

Cause

Firmware issue.

Solution

Moved to firmware 3.62.112

T10000/9840 - Upgrading Firmware on a Tape Drive (Doc ID 1680168.1)

Created from <SR 3-14435133661>

Applies to:

StorageTek T10000C Tape Drive - Version All Versions and later
1-914CU

Attachments

This solution has no attachment