Diameter Signaling Router (DSR) - "Report All" Button From Routes Menu Doesn't Return Any Result

Asset ID:	1-72-2252470.1
Update Date:	2017-04-11
Keywords:

Solution Type Problem Resolution Sure

Solution 2252470.1 : Diameter Signaling Router (DSR) - "Report All" Button From Routes Menu Doesn't Return Any Result

Applies to:

Oracle Communications Diameter Signaling Router (DSR) - Version DSR 5.0 and later
Information in this document applies to any platform.

Symptoms

When selecting the the "Report All" button from "Main Menu -> Configuration -> Network -> Route" NOAM menu, no results are getting fetched. A blank page is displayed.

Changes

Cause

This behavior is due to the big number of configured routes on the system. In fact, the related executed php script is timing-out before it fetches the results. This explains why the users are getting a blank screen.
In the /var/log/message* logs of the concerned Active Network, Operation, Administration & Maintenance (NOAM) server, the following input entries can be identified:

Mar 16 08:31:16 DSR-NOAM httpd: PHP Fatal error: Maximum execution time of 30 seconds exceeded in /usr/TKLC/plat/www/zend-framework/library/Zend/Log.php on line 321
Mar 16 08:37:19 DSR-NOAM httpd: PHP Fatal error: Maximum execution time of 30 seconds exceeded in /usr/TKLC/plat/www/zend-framework/library/Zend/Log.php on line 321
Mar 16 08:51:56 DSR-NOAM httpd: PHP Fatal error: Maximum execution time of 30 seconds exceeded in /usr/TKLC/plat/www/zend-framework/library/Zend/Log.php on line 315
Mar 16 08:53:45 DSR-NOAM httpd: PHP Fatal error: Maximum execution time of 30 seconds exceeded in /usr/TKLC/plat/www/zend-framework/library/Zend/Log.php on line 420
Mar 16 09:38:40 DSR-NOAM httpd: PHP Fatal error: Maximum execution time of 30 seconds exceeded in /usr/TKLC/plat/www/zend-framework/library/Zend/Log.php on line 321

Moreover, the highest debug level of "/var/TKLC/appw/logs/Process/AppWorksGui.log" log shows that the timestamp of "Report All" action lasts more than the timeout value ("max_execution_time" parameter in "/etc/php.ini" file).

The entries corresponding to "Report All" script look like below:

1490018032:3813784:23082:7:[109:/config/route/reportall:1490018002]****

In order to activate the highest debug level of "/var/TKLC/appw/logs/Process/AppWorksGui.log" log, follow the below procedure:

Connect to the concerned Active NOAM server
Change appworks debug level to 7. Using 'vi' commands. Change the value of "aw.logging.level" to "7" (for DEBUG) in the [production] area:

vi /var/TKLC/appworks/ini/AppWorks-logging.ini
Run the report all from GUI
Change back to the original debug level updated in step 2.

Solution

Follow the below steps to increase the php scripts timeout:

Connect to the Active NOAM server.
Edit the /etc/php.ini file and increase the "max_execution_time" parameter to 300 seconds (default value being 30 seconds):
$ vim /etc/php.ini
Save and quit.
Restart the httpd service on the concerned Active NOAM:
$ sudo service httpd restart

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